Mark was informative and efficient. He applied a oil change discount and informed me about no sales tax, which I appreciated.
Would have appreciated an explanation of areas that require required future attention. Pictures were taken of the car, but I am unclear as to what they were referring to.
Josh was very personable.
Appreciated discounts applied
Josh was great.No problems whatsoever with him. Your matrix pricing is a joke.You tell your employees to do the right thing, but then you turn around and rip people off the more labor hours they accrue.
I had a great experience. Everybody was terrific. Thank you.
Very good customer service. Thank you Josh Jancha
Will not use your service dept ever again.
Everything was great as always!
They were extremely nice and
helpful too!
Thank you!
My new car has been nothing but trouble. I am so disappointed and frustrated. It drives like a tin can. This is a luxury vehicle and I expect better. I have asked the general manager for an appointment to discuss.
It is now vibrating, you say there is nothing wrong. This issue is discussed all over the Lexus forums. Please have management contact me to discuss options here. I requested a tire balance check since that was not checked. I will be in Monday to get the car; we’ll see.
Josh was very helpful, professional and kept us up to date concerning the inspection. Also, Tristan was very helpful on the technical side along with being friendly and thorough.
Everything was great- in person service fine. Im just super bummed out the $2800 I spent on "windshield protoection" didn't fix the chip in the windshield.
I could not be more pleased with service provided by Josh and Norm!
Thank you!
Good experience from the time I got there until the time I left.
I was met at the door by NORM. He ALWAYS greets me with a helpful smile ????, and asks about my family. He directed me to JOSH who also first how I am doing and a reason(s) for my visit. JOSH the directed me to the waiting area and stated the work will not take long. The work only took about an hour when JOSH came to me and explained what was done and what should be done on my next visit. These two men make the experience enjoyable. Congratulations AGAIN on a job well done????????
You finished exactly when you said you would and checked out my extra concerns in a positive manner. You are great to work with!
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