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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4373 reviews 67%
4 star 1368 reviews 21%
3 star 166 reviews 3%
2 star 355 reviews 5%
1 star 311 reviews 5%
Review Us
Jennie H.
5 out of 5
5/2/2020
Scott is so nice to work with as all the team is. Always make sure I’m happy when I leave????????
Paula K.
5 out of 5
5/1/2020
None
Michael T.
5 out of 5
4/23/2020
Scott was perfect in how he handled my visit to the service department.
Debbie M.
4 out of 5
4/22/2020
The only disappointment I had was the fact that none of your staff were wearing masks. Masks are about protecting others. As a nurse, I appreciate that you sanitized my vehicle at all the “touch points”, but without a mask, anyone that was in my vehicle could have left virus in my vehicle. Fabric masks are just as protective as manufactures ones for protecting your customers. Please consider implementing this is the future.
Steve L.
5 out of 5
4/20/2020
Scott Gilmore explained the details of recommended 60K mile service and answered all my questions with extreme patience and clarity. He is very personal and comes across as extremely trusting of his service team. His accurate estimate of when work would be done helped me use my day well and the cost estimate was accurate. He gives extra advice about my RX350 and helps forecast future maintenance to expect. Metro Lexus is equally close but I only come to Akron/Canton because of Scott and also Laura.
Penny W.
5 out of 5
4/19/2020
Thank you!
Ana C.
5 out of 5
4/19/2020
Timely and precise attention to detail .
Steven F.
5 out of 5
4/19/2020
Scott has always been professional and accommodating. There are several things I have not mastered regarding the computer or electronics systems that Scott has always taken the time to show me and explain. He is a true asset to your company. Thank you Steve
Melissa C.
5 out of 5
4/19/2020
Great staff
Jennifer B.
5 out of 5
4/18/2020
Great work as always
Cindy W.
5 out of 5
4/18/2020
Excellent customer service. thank you
Keith L.
5 out of 5
4/17/2020
Scott was great. Very cognizant of Covid cleanliness protocols.
Irene R.
4 out of 5
4/16/2020
I wish you would of had some water available during our 2 hour wait.

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