Lexus of Akron Canton Auto Repair Service

The people at Akron Lexus have always provided high quality service. The technicians are very knowledgeable. Thanks Jonathon for your help.

A sunroof/moonroof should NEVER BE $3900 JUST TO REPAIR IT..

My wife did it.

Nice guy!

I wasn’t the easiest client to deal with. The service rep was very professional! Thanks

Can’t wait to use the remodeled facility. Kudos on maintaining quality customer service during the extensive construction! But I’m a bit surprised to hear that the footprint of the facility will not be expanded. Dave S

Excellent!

I was very happy with the service and find the nail in my tire on the rotation Thanks Marty Respectfully Nadyne Hopson

The modular guest room during remodeling exceeded expectations.

Very unorganized. Was not notified about the construction.

1) I had an email from your location asking me to show it to the counter for an additional discount. I showed it to Nick. He said it is not meant for routine maintenance. FYI, no where in the email that is indicated. 2) He did not tell me before doing the maintenance what are the things included in 15K maintenance. He did not ask me whether I am willing to change the wipers or battery of car key for which I was additionally charged. 3) He neither told me before servicing nor when returning that the car washing is not working. When I took the car back seeing its dirty I asked him and then only he said that it is not working. He should have informed me earlier by himself and not when asked only. 4) When I told him it’s a very poor service that I have received and I will report it, instead of saying “sorry”, he said “thank you”. FYI: I drove from East side of Cleveland all the way expecting a better service in spite of having a service location close to my house at Willoughby. One of the reasons was earlier I was impressed by Marty’s professionalism. Look forward to hearing from you with a positive approach. Thank you.

I really appreciated that I could get my tire replaced on a Friday afternoon. Thank you For caring !

Alina that did the valet was wonderful. Nick in the service dept was very nice and kept me up to date on the status of my car. I was very impressed with everything.

Very helpful and prompt

Nice does a great job, customer focused

Service is always very satisfactory.

Service is always exceptional at Akron/Canton Lexus. One MAJOR concern here and I request that the general manager contact me: I received a loaner agreement in person. And then, I received TWO more emails with the same agreement attached as a PDF. I’m extremely upset receiving this document over a nonsecure network. The loaner this agreement contains so much Personally Identifying Information (PII) about me such as: 1. My address 2. My birthdate 3. My Drivers License Number 4. My Phone number 5. My Insurance Carrier 6. My Vehicle VIN etc… I recently retired with a TOP SECRET-SCI level security clearance with great understanding and awareness of cyber threats utilizing PII found on the WEB. I strongly discourage the dealership from engaging in this practice as it puts their customers at risk of being compromised. I understand this wasn’t the dealership’s intent! Regards, Rick G Wiley

Nikolas Rair was helpful in answering my questions and providing information that I requested. He is very professional and a pleasure to deal with.

Marty was cordial, knowledgeable and explained everything from the sign-in to departure.

Did a great job at advising me