Josh is very pleasant, professional and thorough. Thank you.
You're welcome and thank you!
Wish my car had been washed. Everything else is fine.
C. Van Abel
Had a 10:30 appointment for oil change and it took 3 hours.
He went out of his way to help me understand how to use a few features on my car which I am grateful for!
I had purchased 3 Lexus vehicles in the last 25 years. I bought them through David Ludwick. He was very personable and a great person. No longer feeling that. I am all about that experience. Just not the same quality. The manager went out to value my car and never said anything to me!!! When my Mom serviced her car the woman that helped her made a personal connection with her and treated her so nice. Wish we could go back to those days.
Josh is the best, always top notch service at Lexus of Akron-Canton!
He did a great job keeping me informed about the status of my car
Have you stopped giving a vehicle inspection report after every maintenance visit?
Original purchase was confusing with repeatedly changing dates of when car would be available at the dealership for pickup. More recently, experienced very poor communication to arrange dropoff & pickup of my car to get 2nd key fob programmed and winter tires installed. It is clear that the staff at your dealership doesn’t communicate well with each other. Had multiple calls to myself (Jock Buta), my assistant (Tammy Sebastian) and my wife (Susan Buta) to arrange dropoff time and location, yet still delivered to wrong place (my office at Butech, Inc) instead of my home where my wife was. Had similar number calls and communication to deliver car back to me. Please contact my assistant, Tammy Sebastian) at ****-****-xxxx to get details. Our consensus is to avoid having to deal with your dealership.
So accommodating. So pleasant. So professional. Thank you!
Service was done in a timely manner, Josh was friendly and kept me posted as to when service would be completed.
The men were very efficient and helpful
Would like to complete a survey
Very professional. Enjoyed working with Pryce
Very friendly and helpful. Thank Zerryck and Lexus.
Nick is always friendly and efficient!
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