I got an oil change. parked the car on my driveway then noticed an oil leak under my car.
The communication was great and customer service. The detailing was not the best. The exterior top of the car groves still has green marks, the passenger door inside leather has dark hand mark on it. The driver side also has some marks on leather on door. The driver side sun visor still has spots on it and a few minor places of ceiling. The driver side hand holder on ceiling also has some dark marks on it. The car is a lot cleaner then it was but the exterior groves and interior ceiling was forgotten and the car was not checked for marks that occurred with the cleaning process.
Didn’t care for the electric loaner vehicle but was grateful you have valet service . Both ladies were charming and nice !
Excellent top service approval
Just one small thing, the oil change reminder was never changed
Love the service department.
Great experience. Very professional staff.Everyone was cordial and helpful.
Josh was very easy to work with and made my service visit easy.
When I needed help with a nail in my tire I called Nick for help. I was told my tire was unfix able because of the location of the nail. Nick didn’t have a tire so he had me drop off my car and had a loner car waiting when I arrived. This guy is incredible and is a great representative for Lexus of Akron.
You delayed my spare key 8 months. Then i had to spend 1 hour in travel and a half hour wait for you to pair the keys. I believe what should have been done was for you guys to bring the spare key to me and pair them at my work.
Always first class service technicians. Josh was just great keeping us informed. A true gentleman.
Josh and the whole staff are very friendly and professional. Very positive experience every time I come
Thank you for working me into your schedule at such short notice. Good service all around. Superb car wash thank you.
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