I do not believe the work that needed to be done was done. I’ve called multiple times and sent an email and have not been able to reach anyone.
Serena was fantastic, professional, and very able to handle my situation BUT when I picked up my car after paying nearly $600 for the repair, the air bag light, which was the issue I had, was still on. This is very disappointing and now I have to return to find out why. How can the car be returned to me when the light is still on?!?!??
The team and the staff are very professional and friendly
Everything went quite well and I am definitely satisfied.
Thank you
John M
This Young Lady is a credit to your Company. If it wasn't for Employees like her I would never come to Jim Shorkey Kia. If your customer service cared about customers you would offer a bottle of water and coffee. The machine is so busy with Employees getting theirs. Kimmi is very good!!!
You guys are the best. Thank you so much.
Prompt, thorough and courteous
Kimmi and team have been wonderful to work with since I bought my car in 2024! They have provided great customer service - quick, friendly, and effective. They were diligent in diagnosing a problem I had noticed since purchasing my Sportage, and I am very appreciative of them going above and beyond to rectify the situation. I would highly recommend their team!
The girl was very nice. Satified Easy to work with.
Will do. She thoroughly explained the results
She was very pleasant and helpful.
Kept me informed and performed someextra service at my request. Serena is highly recommended.
Montana was very polite and made sure I was informed of pricing prior to the service.
The appointment went well
I always have a good experience with the service reps at Kia Wexford! The only downside this time is I waited about 2 1/2 hours from my vehicle which seemed long compared to prior visits but was probably the result of having a 2 PM appointment vs one earlier in the day. either way, I didn’t mind because I brought a book to entertain myself and I know they were busy.
She was extremely helpful. She found an issue that I didn't see. Great help
Very satisfied with the service, very professionally done ????
Very satisfied. Serena kept me well informed about the progress of the work being done.
Your service advisor Serena Martinez is excellent.
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