My experience has been horrible and it does not seem like anyone there cares. The last comment I left was completely ignored and my car still isn't completely fixed after being at your shop for a total of 13 days.
While very friendly.. there was no communication from the service agent. He never verified my name only a phone number after we asked what number he was going to contact. No name was given at the initial check in. Travis was very polite and offered his assistance if needed in the future but only gave his name when I asked for it. He states he would follow up about our windshield.. we will have to see how that follow up process concluds. Also, I received no communication about our service and its process until we showed up after the promised time.
Amber was great. Polite, respectful, and helpful. She's a wonderful ambassador to auto house.
I need to speak to a manager about all the issues with my recent with my Santa Fe.
I appreciated that fact that Xavier and Autohouse worked with me so I could get the funds together. For that I and eternally grateful.
Will continue to have my car serviced by your team. Thank you!
Very thankful for the unexpected discounts I have received in repairs.
I have extremely high regards for my interaction with Xavier he exhibited first class professionalism and was extremely comprehensive in addressing my vehicle issues and concerns he has earned my repeat business thank you for a great service
Excellent communication throughout the entire process.
Luke was great to work with and very friendly and helpful.
Great customer service, will be back
Xavier is the most caring, understanding and honest person I have met at Auto House. He has taken great care of me throughout his tenure. I trust Xavier to provide excellent service
Xavier is one of those individuals that gives excellent customer service every single time. His dedication to his clients to his clients far surpasses anything I’ve ever encountered. They say customer service is hard to find nowadays because people don’t want to work hard or help anyone. Well, all of these people need to take lessons from Xavier, because he got the right attitude, the expertise, and the regard for his clients.. I always know I’m in good hands when I take my car to him. Auto house is lucky to have an employee like him.
Commutation is very poor. Was told my truck would be done on a Monday morning. Showed up and it was still torn apart. A simple text on Saturday would have eliminated me scheduling to be dropped off and not have my truck on a busy Monday morning. It took 4 days to get the approval from the warranty department! Still didn’t get everything that was wrong with it.
Great job team! Appreciate the quick and reliable work!
Travis was kind and communicative, keeping me updated throughout my appointment. He discussed my vehicles history and was knowledgeable regarding my model and its needs.
Xavier was very communicative and supportive. I trust him with my vehicle!
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