Theodore did a great job patiently listening to my concerns on Christmas Eve, making sure the problems were corrected, and answering my questions. He was very respectful and that was appreciated during a busy time.
The wait time was two hours for the oil change and the filters were not there, which I understand since it was not a Honda. I had to leave before the filters could be changed because I had to be at work.
The man that helped me was very nice and apologized for the wait. He did not know that I had a time frame.
In the future, I will let the associate know my needed time frame.
Did a wonderful job. Was super personable with great customer service.
Did not top off fluids, including washer fluid reservoir which was completely empty prior to having vehicle serviced…..
Service performed: oil/filter change, alignment, rotate tires.
Thank you to each person who took part in servicing my CRV today. Brian did an excellent job as my service representative today. It is a good feeling to know that I can depend on this service department to keep my car running well. And I am very appreciative of the shuttle service too.
Very efficient and very friendly. Explain everything very well and very great at explaining what I deed. He will be my service manager.
Preston was very professional and friendly at the same time.. I was reassured that he would take care of everything… start to finish..
Thank you Preston!
Matthew was great. Pleasant person. Met me as soon as I entered and got me processed fast. Appreciate the shuttle service. Driver was very
Personable.
Theodore did a good job in keeping me informed regarding the repair
Theodore Davis was absolutely great! So courteous and knowledgeable!
Matt provide top quality service today!
Theodore was extremely professional and courteous throughout the experience. He made sure I understood the process and set expectations from the start and continued to communicate during the time I was there. I would definitely ask for him specifically when I come back.
Mariah Gerken was outstanding in facilitating my service experience. She was thorough in explaining every aspect of what was going to happen, and she did so with a smile.
This is the third time that I have brought my car in for service at your service center. My car has 15k miles. The service advisor calls with several recommendations from the mechanic. None of the recommendations are listed in the Honda service manual. I agreed to have the real differential fluid changed. According to Honda, this needs in be inspected at 15k and changed at 30k. I understand that the service center wants to make a profit. However, service recommendations should follow the Honda owners manual. Also, the advisor said my car would be ready in two hours. Fifteen minutes later, my car was ready. Based upon this and two other poor experiences, I will be taking my car to another Honda dealer.
Cory was very attentive and friendly during the whole process.
Social