I was very pleased with all of the service done on my CRV Hybrid excluding the tire rotation. The tire pressures apparently were not adjusted to the new locations, resulting in the non-recalibrated TPMS showing a pressure loss. Small thing, but those are the kinds of things that good management gets paid for. Thank you for repairing the disappearing instrument cluster. Greg M
Mr. Theo did a great job getting me scheduled and in and out of the shop.
He did great job & thanks
I had a tremendous experience today thanks to Alejandro. He was very detailed in his approach to customer service, including walking me to my car to make sure I was completely satisfied. This is a great customer service gesture.
Keith was friendly and polite. He explained what services would be done as recalls to the car. He promptly texted me when it was complete.
Alexander was great and handled my case quickly once the parts arrived.
My only crticisn, is regarding your phone call in system. My calls were always transferred to your overflow operator, who was not helpful. She insisted I provide either both recall numbers or my VIN, neither of which I had at the moment I was on the call.She then said she would not forward my call to Alexander without this information. An bit of customer service training seems to be in order.
Alexander was wonderful. He is professional, kind and calming. I could not have asked for a better person to help me. Special thanks for all He did to help me with my crisis. Alexander is a keeper.
Ted was very professional and his service personality was excellent.
Thank you,
Maureen F
Service is always great here.
The whole process was very efficient. They actually finished my car a day early. Matthew was also efficient and a good communicator. I would definitely recommend the service area for Fred Anderson Honda.
I am writing to provide feedback on my recent visit to your dealership in December 2024 for service on my Honda Accord 2012. While I greatly appreciated the courteous and professional assistance from Eric, I am disappointed with the results of the electrical service.
During my visit, I reported several issues with my vehicle:
The radio constantly scanned between stations and wouldn’t stay on one.
The AUX cable connection to my phone didn’t produce sound through the speakers.
The middle panel, which displays the time, would frequently turn off when I started the car.
My right headlight high beam wasn’t working, and the DRL warning light appeared on the panel.
Eric, who was serving as the customer service representative, handled my concerns with professionalism and politeness. He registered my car, coordinated with the technicians, and ensured the process went smoothly from a customer service perspective.
However, despite paying $308 for electrical diagnostics, many of the issues returned within a week of the service. Specifically, the problems with the radio, the middle panel, and the AUX cable malfunction have all reoccurred. This has left me unsatisfied with the quality of the electrical service performed.
While I have always trusted Honda's service—having been satisfied during my August 2024 visit—I am disappointed this time. Eric’s excellent demeanor stood out, but the unresolved technical issues have overshadowed my overall experience.
I would appreciate it if the dealership could address this situation and provide further assistance to ensure these issues are resolved effectively.
Thank you for your attention to this matter.
Brody does a great job and has earned my trust.
Happy service excellent, but struggling making ends meet and used car manager didn’t want me trade my car in for affordable one , said not at this time , I just looking lower payment survive with rent , bills , etc etc ,
Don’t want give up and have car repossess few months , but struggling bills , only make so much one job quest diagnostics , tried call Honda financial see if just get few more months help , already had 2 few months ago hurricane , service was awesome but not happy used car manager
Didn’t help me at all neither Honda financial when I called other day
The service department forgot to reset my air pressure sensor. But when I called back in, Lance told me to come back and he fixed it for me. Thanks so much Lance. He was also helpful in talking me through a plan to service other issues my car needed. As well as an upcoming part recall.
Thank you for taking care of my car without an appointment!
I'm a over 20yrs customer with Honda
and very pleased with with the courteous and efficient service from everybody.
Also love the new look of the remodeled areas.
Maria was perfect. She kept me informed at every step. Thank You
Organized. Pleasant. Nice experience!
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