Mr. Shepard is kind, intelligent and helpful. He listened to me, answered questions and provided information when I clearly didn’t understand something. He is certainly an important part of the reason I gave a 5-star rating regarding auto service at Fred Anderson Honda.
Brody is very professional and kind. He explains everything in a way that I can understand and was helpful making sure I got everything done in one visit.
Lance did a great job from when we arrived through picking up the vehicle. Great communication and very professiona.
I went in Fred Anderson Honda for my 2024 CRV recall work. Keith Lubrano was professional and very helpful! He showed me how to keep tracking for oil changes.My experience was great. Keith went above and beyond for me.
Thank you so much.
Quick and kind, thank you
Probably the best service consultant I have ever worked with. Thorough, conscientious and a good communicator.
Alexander is great & the service department
Did a great job today.
Alexandria was excellent. Knowledgeable and professional.
The service department took care of all the needs of my car, even the recall.
Fast, friendly and professional.
She was professional, knowledgeable, and went above and beyond to ensure everything was handled smoothly. Her attention to detail and willingness to address all my questions made the process seamless and stress-free. I truly appreciate her dedication and outstanding customer service!
Brian was very pleasant and provided good service.
Follow up on the ordering & your receiving my needed part was not like I thought it would be. It took over 2 weeks & I had to be proactive or my car wouldn’t have been fiixed yesterday, My car was leaking oil that whole time! I finally found out Alexandria was out sick, but in her absence no one was checking on my part. She finally said to talk to a Matt, but your phone system is difficult to speak to a REAL person. I never talked to or heard back from Matt after leaving a message on a voicemail I thought was his. Finally, I did speak to a random service technician who found out my part was there & I made my appointment for yesterday. I did’t get his name, but he was very helpful & professional & I finally got my answer. Alexandria was helpful yesterday, especially finding out you do have a handicapped bathroom. Your delivery of the “highest quality service” missed the mark with me! It was good, but certainly not the HIGHEST! Also, the ability to reach a real person in the service department is frustrating after you call several times with NO call back!
Good experience. Very pleased with the service and personal.
Don’t call please. First I received 2 texts from you on Sunday reminding me of my appointment. One is sufficient. I received another text from you on Monday morning telling me I had missed my appointment and to call and reschedule. So I called them and told them my car was there being serviced and I had not missed my appointment.
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