Fox Acura of El Paso Auto Repair Service

Very kind person, they give a very kind treatment all the staff were very kind person when i was in the dealership, what it was 10/10 was that they wash my car, edith perez very kind person.

Hello nothing against the staff but I took my car today for an oil change tire rotation and a multi point inspection. The oil change was performed I hope and or supposed but my tires weren’t rotated as I had asked for and the mutt point inspection paper wasn’t provided for me. Edith Octavio and the tech kept throwing the blame at each other as to why the tires weren’t rotated . Point blank they dropped the ball and then tried lying to me and then to themselves. I know my car better than anyone because it my car and I have owned it for the last 8 years my car has > than 6000 miles as I states this to Edith and it’s been over 8 months since the tires weren’t rotated hence they were new back in October 2025. Over all I am very disappointed because they ve always taken my car to Acura because I thought that was the best place to take my car for maintenance yet I expect honesty and integrity because this isn’t a service I am getting for free, I payed for this. And trying to make amends after lying to me and yourself doesn’t make it better. Thank you

Octavio was awesome! As always, great customer service.

Octavio always goes above and beyond.

I also want to commend driver Francisco who drove me home while the vehicle was in service. Thank you

Good service overall,

EXCELLENT SERGICE!! HE IS THE BEST SERVICE REP OF THE WHOLE EL PASO AREA!!OCTAVIO IS THE BEST!!

Happy with my car. Thank you

Thank you for your help.

Octavio was very professional and helpful!

Excellent

My AC was still left at low at the exact same temperature I brought it in at. So that makes me think only a radiator flush was performed and not the engine block. And that's not what I asked for

Excellent service

edith was very helpful and knowledgeable on my questions! she made me confortable the moment i talked to her thank you acura

A few days Before performing the B13 service on my 2017 Acura TLX and the morning of the service I asked for pricing and was told it would be $80 for the oil change and tire rotation and the transmission service would be $270. When service was completed I was charged $438.73 for the transmission service, $168.72 more than I was quoted. I went ahead and paid it because the service had been done but I don’t think it is right. I would like to be refunded the $168.72 as I was not made aware prior.

I had an appointment for 1:15p on Saturday (I reside in Las Cruces) when I got there I was informed it would be a 1.5-2hr wait. We hadn’t had lunch so we had to uber to a restaurant. I never received a call when the car was ready, only found out because I finally got through to service dept about 2hrs later.

Oil change done in a timely matter very nice

Wonderful to work with ! Quick and fast experience. Thank you ????

Octavio and Claudia did an excellent job with customer service. They communicated well about that status of the vehicle and gave updates as needed. Highly recommend Claudia and Octavio!!

Octavio is always a great service advisor. He keeps me updated on my vehicle and goes above and beyond to help me out. Always a pleasant experience.