I wasn't informed that I needed to drive my car for at least 50 on the freeway ,before I take it to be smoked. I took it in it failed .this is the 3rd time I have taken my car in .dealing with the check engine light. I guess it time for me to take it somewhere else. Please take me off your mailing list.
Francisco did a great job!
Mr. Diaz demonstrated excellence in customer service, responsiveness, and costumer satisfaction. I look forward to completing the survey.
Cesar is an excellent representative of your company. Very warm, friendly, personable!
It was a fast and easy service. Will definitely return to this location.
She was skilled and came across as an expert in her profession
Excellent service. Thank you. Ivonne e
I was told it would only be a couple of hours and it was like more like four hours. I wasn’t too happy about that.
I was completely satisfied with my wonderful experience everyone was on their A game very professional and courteous. What a great team effort. And I already received a quote for my car while I was there in case I decide to purchase another vehicle. Thanks for being a world class organization.
Very good service! Thank you Cesar !
Regarding my experience on May 27 with Vanessa. Initial write up for service was smooth. Later that day I received snapshots from Vanessa of the items that needed to be addressed. When I tried to reach her she was not at your facility another service representative took my information and Vanessa called me later. I gave approval for the repairs. She mentioned that the car would be ready May 28 by 5:00pm. For medical reasons I could not be without a car and she arranged for me to have a vehicle. After no updates on May 28 I called your dealership and was told that it was Vanessa’s day off. Well it would have been nice if she made arrangements for another service representative to keep me informed. If a service writer is out of the facility it should be policy to have a backup representative assigned.
My son and I love and trust Toyota Whittier as BEST TOYOTA dealer in North America. Keep up the Good Work!
She was great! Helpful and friendly.
She got me an uber as I had an overlapping appointment.
Do anything to keep her, your lucky to have her.
customer service is aways at its best.
The service on my vehicle itself was fine but I was incorrectly told my vehicle was done and ready for pick up via text when it was not. Due to that error, I took time off work, found childcare and drove an hour round trip for nothing. It was very frustrating and no one knew why the text was sent.
Francisco was professional and courteous! Thank you. PS- It would be nice if the service department offered car washes.
Joshua is amazing. He always keeps me up to date on my 4Runner. He’s pleasant and kind. I love walking in and seeing him. He makes servicing my vehicle a breeze. Thank you so much for your kind service and a laugh or two
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