The initial ticket was turfed off from Marco to Gustavo. My wife took the truck in yesterday for warning lights and was sent home in the truck with the same active warning lights. This should NEVER be acceptable at ANY dealer. Gustavo said it would be $250 but Marco said there would be zero charge. The general lack of communication and failure to address this initial issue YESTERDAY is not right and a customer should NEVER be put in the position to waste TWO days at the service department.
Great service and communication - thank you!
Although service was fast it could have been better in comparison with other Toyota dealerships. A complimentary wash especially with the price of maintenance package I paid for which was higher than the same package I paid for at the Downey Toyota.
Overall very pleased. However, I did not receive a sticker on my windshield that says when to schedule my next oil change. I like those.
Gus and all your associates are very welcoming and serve with a smile. Very customer service oriented. Thank you.
I truly appreciate that they compliment my car in a timely manner. Thanks for a job well done
Completely satisfied with the service provided very courteous and professional I was informed of everything being done or requested to be done by Francisco. Excellent customer service.
Excellent service from Vanessa gaspar. Thanks you
I love the team at Whittier Toyota.Marco was great!
Joshua was a pleasant guy and very helpful. He enjoys his work.
Josh was great. Helped us out well.
Joshua did a great job helping me out and keeping me informed on the progress of my car.
Everyone i spoke with treated me with kindness courtesy and respect.
My car was scratched and the paint chipped on the side of my car while it was here. When I called to inquire I was told footage was reviewed and they couldn’t really see anything. But the damage was not there prior to bringing it in. I don’t think I will be back at this location again based on a lack of accountability and willingness to fix the problems
I did not have any connection with Mr. Rodriquez. Vanessa was my service person. Very happy with her,
Whenever my car needs service, I always ask for Joshua Yu because he is the best!
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