Process was quick and smooth
Joshua Yu as my previous service with his department was extremely professional, courteous, and very attentive. He is very knowledgeable with my new vehicle and overall knowledge of the manufacture.
Friendly and he gave thorough explanations.
Vanessa was very nice and so helpful in explaining what was to be done to my car and quoting me the price . Thank you Vanessa for all your help .
When I called to make my appointment, I mentioned that my car had a hard time starting. Over the phone I was told that they would look over the car and do a full inspection. When I picked it up, the guy told me that a diagnostic appointment would take longer and cost $100. In addition, I had a coupon for a free tire rotation and oil change. He said I could only use one, I asked which service was cheaper he said the tire rotation, took the coupon and instead of my total being $149, it was $93. If that is the case, then an oil change would be $56, but why was I told when I called that they were $79? Everything about my service seemed unsettling to me.
Many thanks for a good service. See you again. I fired Norwalk Toyota.
Another satisfying experience.
Awesome usual experience with Cesar!
Cesar was awesome, very helpful and speedy service !
Vanessa was great! She kept me updated through out the whole process .Was very informative when any issues arose. She has very professional customer service.
I was surprised to hear that Toyota of Whittier was under new ownership and new customer service personnel. I was helped by Francisco Diaz who greeted me with a very polite “good morning”. I was there Saturday morning, my appointment was at 7 for an oil change and new spark plugs. Unfortunately I had to have my car towed back to the dealer because all the oil leaked out.
I came early they took my information and he told an estimated time for completion, later I received a call sooner than the estimated Time, saying my truck was ready, everything was done fast and a in professional matter
Everyone was professional and I felt valued. Thank you for your service.
No comments, You guys are great
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