I was very happy with Andrew. He was very respectful and friendly. The recall was taken care of quickly. I arrived about 15 minutes early and I was back on the road within an hour.
Love the texting messages along with the estimates and pictures
Please. No more surveys. Your people did a good job, but the constant pats on the back are just like a participation trophy. You do a job and get paid. The paycheck is the best trophy…
Mike is very knowledgable and helpful. He's always cheerful and answers all my questions!
As a whole, the problem with my experience was the manner in which ford handles the repair process. Parts not being available Is completely unacceptable. I doubt I will ever buy another Ford product. I have no problem whatsoever with how Mike handled the situation. He was professional and explained things clearly. You should maintain him, he is a gem.
Mccandless ford always treats my wife and I with exceptional customer service. These folks are the real deal. Above and beyond to help there customers.
Excellent thorough service diagnosis. I was 350 miles from home, worried when my check engine light came on. With no appointment, he got me in right away and got me on my way quick. Great service!
I’m very happy with the service that Mike provided today & previously too. He is always courteous, polite & understanding. I feel that I can trust what he says and does, and that is immensely important to me.
Always trusted the service department
I am very grateful for all of the assistance given by your staff to repair my car quickly and obtain a rental car for me to drive home, and back the next morning to pick up my completed car. Thank you all so much.
Mike allen is the best service advisor.
Same problem happening again
I was treated with respect and he listen to what I had to say they did a very good job
Mike Allen always treats my wife and I with total respect and we appreciate the service that he gives us
Great service and nice staff
Great customer service with quality work.
Mike is awesome, I trust him !
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