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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1829 reviews 68%
4 star 573 reviews 21%
3 star 59 reviews 2%
2 star 115 reviews 4%
1 star 126 reviews 5%
Review Us
Paul T.
5 out of 5
9/25/2025
Great people to work with both service and sales
John D.
1 out of 5
9/25/2025
Final bill was more than anticipated.
Ann B.
4 out of 5
9/25/2025
Excellent service from Sam. Must also say that I love the new system that sends a text outlining work to be done, work required for inspection and suggested maintenance. Very informative and worked great.
Kristi F.
5 out of 5
9/25/2025
Sam was courteous, professional, and helpful.
Vincent R.
4 out of 5
9/25/2025
I like the automated texts but when I asked for status on the work no one responded. Would be nice to allow for that ability.
Nicole K.
1 out of 5
9/25/2025
I don’t need to be contacted. I just was a little surprised that I wasn’t asked in advance about paying for the one hour diagnostic(?) time. Every other time I have taken my car in for service, I have been informed of charges and a chance to approve or decline.
Guy A.
5 out of 5
9/24/2025
Lisa always does a great job. I like the text messsge communication. Makes it very easy and efficient.
Joseph B.
5 out of 5
9/24/2025
Appreciate the whole service department
Colleen S.
5 out of 5
9/24/2025
Very pleasant to work with. Always a good experience and will continue to bring my vehicles to Alderman’s for service.
Gary C.
1 out of 5
9/23/2025
Well I had all my rotors and breaks replaced which was really expensive. Now my breaks are making a loud squealing sound so I had to come back for another look at them. They couldn't find anything wrong because it only does it when they are cold or wet and you first start moving. Now they want me to come a third time and leave my car for a day. That's really hard for me to take the time to come three times and also try and find a ride an hour away. So now I'm stressed every time I hear them squealing and don't understand why with only 40,000 miles this is happening. I'm worried that leaving it a third time they still won't know and don't want to waist more time.
Melissa V.
5 out of 5
9/23/2025
Zeb was great
Ed H.
5 out of 5
9/23/2025
Great service!
Steve O.
5 out of 5
9/23/2025
Fantastic help for us while traveling from SC. Derek is a huge asset!! Thanks so very much.
Maureen S.
3 out of 5
9/22/2025
All systems go for our trip to Colorado! I can always count on you.
Alan R.
2 out of 5
9/22/2025
Derek has been a great tech. Love dealing with him. But on the whole; in the last year I have had my oil plug left loose leaking oil, and now a shipping issue with a wiring harness. Over the last 8 months I have been told the part was on back order (at least 3-4 times) and that I would be notified the day it came in. Apparently it arrived, sat on a shelf for months, and then was sent back because they weren’t sure what it was for? This part affects my daily operation of the vehicle in big way and I find this lapse in organization to be very concerning.
Cheryl M.
1 out of 5
9/22/2025
There wasn’t any one who could bring me my car or pick me up to come get it when it was done. Someone was supposed to to check on it and let me know if they could do it, no one got back to me. Unfortunately i was late to a meeting for work because I couldn’t get my car when it was done. I had to wait for a friend to bring me in at a later time.
Christiaan B.
5 out of 5
9/21/2025
thank you for quick turnaround
Tina K.
5 out of 5
9/20/2025
Always friendly and professional. Keeps me well informed throughout the service.
Dawn S.
5 out of 5
9/19/2025
I always appreciate excellent customer service.
Phyllis W.
4 out of 5
9/19/2025
Thanks to Steve for making sure that my vehicle was serviced properly.

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