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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1828 reviews 68%
4 star 573 reviews 21%
3 star 59 reviews 2%
2 star 114 reviews 4%
1 star 126 reviews 5%
Review Us
Diane D.
4 out of 5
11/26/2025
I had an appointment for my car to get inspected and also scheduled an oil change. I can’t tell you how appreciative I was when I was told my car wasn’t due until April for an oil change. The honesty really made me respect Derick and Alderman’s Toyota. I hope this honesty doesn’t stop. Thank you
Heather F.
5 out of 5
11/26/2025
Great service as always, and competitive cost. Best Toyota dealership in VT.
Ron E.
5 out of 5
11/26/2025
Received excellent service during my recent visit
Margaret C.
4 out of 5
11/25/2025
Personable, knowledgeable, Confident
Bruce F.
2 out of 5
11/25/2025
Repairs are very expensive! I wasn't given the checklist.
Kimberely S.
2 out of 5
11/25/2025
Don't understand about lug nuts swelling. To much to get them changed. Will have to find me a cheaper mechanic
Katherine M.
5 out of 5
11/25/2025
As always, the team at Alderman’s did a great job. Lisa was so friendly and helpful.
Shannon P.
4 out of 5
11/25/2025
First time back to Alderman since Feb '22 when I bought my truck. It was a good experience then and a great experience now interacting with the service dept and Zeb Washburn. I have been to dealerships more convenient to Lake Luzerne NY where I live but overall satisfaction is at Alderman. Zeb is great, keeping me informed and making recommendations that made sense to me. Even the time it took to do the service hit the mark. That has not happened anywhere else. I appreciate the service, communication, and feeling respected. My plan is to make the 70 minute trip to this dealership for service because of Zeb's professionalism and what seems to be the overall standard of Alderman Toyota.
Mike R.
5 out of 5
11/23/2025
Derek was personable, knowledgeable, direct and communicative - all positive attributes.
Dale G.
4 out of 5
11/22/2025
Derek was very helpful. He came outside and showed me a setting on my Tacoma that I did not know I had very appreciative. hard to find employees that go above and beyond in today’s world it was definitely welcoming
David C.
5 out of 5
11/22/2025
Great place for service. Very professional and qualified people, timely service as well. David C
Jonathan W.
5 out of 5
11/22/2025
Zeb is always friendly and timely
James K.
5 out of 5
11/22/2025
Good job
Rosemary L.
4 out of 5
11/21/2025
Sam is great!
Shawn S.
5 out of 5
11/21/2025
Derek does a great job in communicating the issues and resolutions and offers. Thanks!
Sharon F.
5 out of 5
11/21/2025
Zeb is knowledgeable regarding my car service needs and timeframe for the service appointment. I am grateful for his courteous manner and helpful support.
Sidnie A.
3 out of 5
11/21/2025
Please send survey to my email address- you have it on file.
Cody D.
5 out of 5
11/21/2025
Was able to get in quick! Greatly appreciate it. Derek was kind and courteous.
Christopher B.
4 out of 5
11/21/2025
He was fantastic. I was late for my appointment but he got me in right away when I arrived. At the end of service I remembered that I meant to ask for replacement windshield wipers and he took care of it right away.
Judith C.
2 out of 5
11/21/2025
I feel it took a very long time to get my car back! Some things weren’t your fault but my car was there for a week! I hope it is all fixed now. Good thing I am retired and was able to get by without it . Customer service was good they tried to explain the whys and how comes to me.

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