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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1756 reviews 67%
4 star 557 reviews 21%
3 star 59 reviews 2%
2 star 109 reviews 4%
1 star 125 reviews 5%
Review Us
Robert W.
5 out of 5
11/4/2025
Very fast didn't even have time to eat my meal at Dennys. Thank you for always being friendly and fast.
Daniel R.
5 out of 5
11/4/2025
Continued great service at Aldermans. Keep up the good work!
Carinthia G.
4 out of 5
11/4/2025
Easy drop off and pickup
Karen S.
5 out of 5
11/4/2025
My car was taken care of very well, and Sam was excellent in his approach and fixing my car
Nancy M.
5 out of 5
11/4/2025
Everything went as planned and with the highest of customer service.
Monika L.
4 out of 5
11/2/2025
Lisa Harrington was very efficient and stay on top of communication As my 4 Runner need quite a bit if work We had dropped it off Lisa was very receptive to how and when we could pick it up
Lauren T.
5 out of 5
11/2/2025
Everyone there was very helpful and Lisa did superb job!
William P.
5 out of 5
11/1/2025
great service, the tech was very professional
Max T.
5 out of 5
11/1/2025
Great dude. Great place
Arthur W.
1 out of 5
11/1/2025
The price for wipers was a bit deceptive, it looked like $40 for wipers and it was $40 per wiper.
Padraic M.
5 out of 5
11/1/2025
Thank you
Jennifer M.
2 out of 5
11/1/2025
I had an appt today at 10 am to have my car detailed. Waited for it, was told 1- 1 1/2 hr to be done. At 12 pm a guy came to me from detail shop said he just got the car 1/2 hr ago from service & they would get right on it with a couple guys & it would be done soon. After steaming for about 30 minutes I went to service & talked to them about it & they said they delivered it to them right after I went to the waiting area which I know they did as I saw the car being moved. As I was talking to service manager about it the guy that took it out back heard me & said he was the one who took it to them & told them I was waiting for it. He then had a rental car come back that needed to be cleaned as well so when he dropped it off he reminded them I was waiting. Not happy waiting from 10 am -12:40 pm to get my car back. It was cleaned nicely & I had checked it before I paid to be sure as they got it done in 45 minutes. Happy with the people in service area.
Philip F.
5 out of 5
11/1/2025
As always, Lisa was knowledgeable, courteous, and friendly.
Peter A.
5 out of 5
10/31/2025
Prompt courteous and friendly service. I love Alderman's Toyota!
James D.
5 out of 5
10/31/2025
Derek was thorough and kept me informed.
Maureen L.
2 out of 5
10/31/2025
I don’t have a issue with Sam’s service. However, this is my second trip to have my car serviced as the first time I waited for two hours and they hadn’t even brought it in to look at. The head of the service department did reach out to me promptly, apologized, and got me back into an appointment that would meet my timeline. It would be my hope that the service department team would be made aware of the situation and not have it happen to other customers.
Jamie H.
5 out of 5
10/31/2025
Excellent service! Polite staff!
Katherine F.
5 out of 5
10/31/2025
Thank you!
Kerin D.
1 out of 5
10/30/2025
I felt that he was trying to upcharge me for maintenance on my car that is not needed at this time.
Ron C.
5 out of 5
10/30/2025
Friendly, efficient and just all around a pleasure to work with

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