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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1784 reviews 68%
4 star 563 reviews 21%
3 star 59 reviews 2%
2 star 110 reviews 4%
1 star 125 reviews 5%
Review Us
Diane F.
4 out of 5
2/7/2024
Very efficient. Took less time than I thought. My car is running great. Glad the front brakes were fixed
Tonya W.
5 out of 5
2/7/2024
Very helpful and explained the recommended service.
Sandra R.
4 out of 5
2/7/2024
All employees I crossed paths with were very nice and I assume the mechanic did a very good job too . Thank you, Sandi
Robin B.
4 out of 5
2/6/2024
Great as always. Worth driving the hour it takes to get there, even early in the morning.
Marleen B.
2 out of 5
2/6/2024
I have always been completely satisfied with the service at Alderman’s Toyota. And for the most part today was great. My only issue was the handling of the coupons that I was using. One for the oil change and one for new wipers. I was hesitant on the wipers because mine were working fine but decided to take advantage of the savings. When my appointment was done Lisa reviewed my bill and told me she was only able to use one coupon and applied the oil change one as it gave me the greater savings. I asked if the wipers were not put on and she said they still installed the wipers but at the regular price! I was not asked if I wanted them at the regular price. I would not have purchased them today as I wasn’t having any issues. I only wanted to purchase them due to the savings. Lesson learned by me to find out these things before the work is done or ask them to notify me before changes are made from the original agreement. have never had this problem before,
Tina R.
3 out of 5
2/6/2024
Want oil change at 5000 miles
Michael C.
5 out of 5
2/5/2024
Professional and quick. Good Service
Phyllis W.
4 out of 5
2/3/2024
I’m pleased with the service. I do not want to receive any more reviews through podum.
Barbara M.
5 out of 5
2/3/2024
Excellent experience. Thank you.
Jacqueline S.
5 out of 5
2/3/2024
Professional, good communication.
Melissa M.
5 out of 5
2/3/2024
Very happy with the service provided. I also would like to thank Tony for being so helpful and professional. Alderman’s has such great customer service. Thank you.
Parth T.
4 out of 5
2/3/2024
Video from mechanic are awesome
Michael W.
4 out of 5
2/3/2024
Lisa’s greeting and explanation of the new customer service data system was very “top notch” and well presented. She is a credit to the service team and does a great job making us feel that we are in great and competent hands with the Alderman Service department.
Penelope C.
5 out of 5
2/3/2024
Greg was awesome
Deanna H.
5 out of 5
2/3/2024
Greg was very kind and courteous. He made sure I understood everything that was done to the vehicle. The entire service team is exceptional and I am always satisfied with this dealership and team of professionals.
George W.
5 out of 5
2/3/2024
Everyone was fantastic. I was unaware that such service existed. A new level. Thank you!
Rhonda R.
2 out of 5
2/3/2024
I left a coupon when I arrived and the coupon was not applied to my bill. Also, I was unaware that the closing time. I dropped off my car at 4:00 pm and the building closed at 5. My car was outside unlocked with no keys. Thank goodness there was one person left in the building that gave me my keys. If it was communicated to me when I dropped my vehicle off at 4:00 pm I certainly would have been back before closing. I walked across the road to do my errands and left my phone in my vehicle. I didn’t get any messages because my phone was in the vehicle which should have been evident to the mechanic when he started my car. I figured out how to look at my service record.
David C.
2 out of 5
2/1/2024
Ive missed so much work because of you guys saying you had my parts in and then didnt. 3 times in a row and today was another. Greg was nice.
John G.
5 out of 5
1/31/2024
Greg is a very professional young man. I appreciate the quick service.
Nicky E.
5 out of 5
1/31/2024
Lisa was fantastic

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