It should not take 40 minutes to check in and get a loaner
Vaughan is excellent. Service took a long time - all day. Suggested to replace rear brake pads - for $1000. Really......
Took too long, advisor didn't check my warranty and wasn't really helpful. His approach was more defensive but helpful.
First time using Lexus for a service. Will be coming back for maintenance services.
Thanks for everything Vahagn!
Fantastic customer service ??
Vincent is very courteous and well explained the services I needed. He interacts well. Very satisfied with the services for my car, including the complimentary carwash! Keep up the good works!????
Vahagn was amazing! He was very knowledgeable, very through, very upfront and honest. He gave me piece of mind that my car to Lexus standards. 10/10 would recommend. Thank you for fixing my car!!
Kay was very professional and was very knowledgeable. My only issue is when service was completed, it took 30 minutes for my vehicle to be returned to me.
I had an outstanding experience with Justin, my service advisor at Lexus of Las Vegas. His expertise and dedication were evident throughout the service process. Justin's friendly and informative approach made me feel confident in the care my vehicle received. I highly commend his professionalism and recommend him for anyone seeking excellent service at Lexus of Las Vegas.
Sorry we have no idea who Lynn C Munk is. I thought this was a survey on our experience buying our new Lexus TX today.
Great service and great staff as usual
I didn’t receive any service from Lynn C Munk
Joel is such a grwta asset to Lexus of Las Vegas.
I actually moved back for service to sahara from the Henderson branch becausr of Joel.
I am so please w the service today , I can trust my car service at this dealership ????
Kristina was very knowledgeable and professional!
I am one not to complain. Having owned my own buisness, I know that things don't always turn out the way you hope them to. That being said, there are four things I would like to comment on. 1) I did not appreciate the pressure put on me to sign up for the extended warranty. If someone calls me I will explain this in more detail. 2) The amount of time to do the paperwork was excessive. Once we decided to purchase the car, we waited several hours to sign the documents. 3) I was asked to sign the documents on my phone while I was at the dealership. As I proceeded to do this, the system kept kicking me back to the start. I wasn't sure what documents I had signed and if I missed any. I think that is why Leo sent me another set of documents to sign today. He said not all the documents were signed. So I had to read through all the documents again before I signed them. 4) My wife is allegric to chemical smells. We told that to Jay before we even came to the dealership. When we got in the car for a test drive, she could smell something like cologne. It wasn't too bad, so we decided to purchase the car. We have noticed since we got it home, that the smell has become stronger. Overall, We love the car, so we will try to find a way to eliminate the smell. I actually doubt that my comments will ultimately make any difference.
The service provided by LV Lexus was excellent. Joel Gooding was knowledgeable and suggested a service plan matching by driving pattern.
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