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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5462 reviews 71%
4 star 1613 reviews 21%
3 star 146 reviews 2%
2 star 252 reviews 3%
1 star 192 reviews 3%
Review Us
Diana D.
5 out of 5
5/8/2024
Great personality & very helpful!
Eun L.
5 out of 5
5/8/2024
Thank you.
Glenda S.
5 out of 5
5/7/2024
Javier was professional, courteous, friendly, and he quickly understood our issues. He took care of one them, and the other, whenever the part needed comes in. We are confident that he'll also do a great job then.
Kim T.
5 out of 5
5/7/2024
Good
Jennifer G.
4 out of 5
5/7/2024
Kristina always has a smile on her face and is so pleasant!
Myra B.
5 out of 5
5/7/2024
Kay is absolutely delightful, and helpful!
Shirley T.
5 out of 5
5/7/2024
Mr V Is fantastic. Deals with his customers fairly!!!
Rick M.
4 out of 5
5/7/2024
Thanks Joel!
Steven T.
5 out of 5
5/7/2024
I am very satisfied with Javier, he is so professional, and Royal to the customer, One good thing about Alexis to have employee like him
Hamid K.
5 out of 5
5/7/2024
We received an amazing service as always. Kristina is the best service advisor I ever had.
April S.
5 out of 5
5/7/2024
Kaye is always very professional and friendly.
Richard C.
5 out of 5
5/7/2024
Perfect as always.
David A.
4 out of 5
5/7/2024
Thanks to Lexus for getting me in as soon as my tire blew out. Thanks to Javier and the team for getting the new tire put on quickly.
Samantha C.
5 out of 5
5/7/2024
Justin is the very best. He ALWAYS facilitates such wonderful customer service. Thank you!
Bryce L.
5 out of 5
5/7/2024
Javier is always great!!!!
Wilton P.
1 out of 5
5/6/2024
My feedback to my Lexus service to Las Vegas Lexus experience was unsatisfied the fuilds weren’t top off like it said in the sheet of paper of receipt and they didn’t reached out to me about replace the cabin air filter where they just left an note on the paper saying driver took key and just left the cabin air filter I had to go to a car shop to get it replace and paid $50 for a shop to change it for me cause I paid you guys to change but you guys didn’t do that part of the job and just called me and sent a video of my tires being low on tread and I feel like u just paid $383 and some change just pretty much for an oil change I feel very unappreciated customer .
Marilyn T.
5 out of 5
5/6/2024
Good job!
Rayna T.
5 out of 5
5/6/2024
Joel is the best, efficient, knowledgeable, courteous.
Eurit G.
2 out of 5
5/6/2024
I was a little disappointed they’re supposed to close at 4pm I rushed to get there and arrived at 4:03 the guy I talked to only said sorry everyone is gone !!! And he walked away I had things I needed in my car very important to my clients luckily one of the sales reps helped me Danielle she let me get what I needed and was on my way
Angelina Y.
1 out of 5
5/5/2024
Detailing was a lazy job. Floors, cup holders, and door compartments not vacuumed well. Streaks on rear view mirror, water spots on side mirrors. Door sills very dirty, AC vents dusty.

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