Requested car not to be washed due to having a very extensive and expensive ceramic coating applied to vehicle. Note of not to wash was on my service ticket, however they ran my car thru the car wash anyways ruining my 5yr ceramic coating finish. I paid to remove all surface scratches which is required before application. Now my finish on my car is ruined and is covered in swirls and scratches from the automatic wash which is rule number one of having a ceramic coating, NO AUTOMATIC WASHES, HAND WAS ONLY, which is what i have been doing personally for the last year. I am very unhappy and was told to expect a call from management tomorrow, not sure how they are planning on fixing this. Paid 3,000 for lexus to make service repairs to my vehicle, now my $1100 finish is ruined and my scrachless car is now covered in scratches all because the techs overlooked the notes on my invoice. Our conversation tomorrow will be interesting to say the least. Not happy with this overlook.
Excellent job in getting my tire fixed do I didn't miss my doctors appointment. Well done
I took my car for diagnosing and ended up with a scratch in the leather at the bottom of the wheel that I was left to find myself. Talked to Henry and he eventually got me squared away with leather repair. Took my car back in for the repair, got another loaner. Returned to find my steering wheel repaired but looking a little rough around the F Sport logo in the bottom portion of wheel. Scratches repaired though. I told Henry and wondered how the leather repair person could let the work go like that, he didn't know. He did ask me to send him the photo showing it so he could forward it to the repair person. The work was about a 7 out of 10 to me, just because they didn't take enough time to properly finish a small area. Sometimes the smallest things mean the most...
Hus service is always the best ???? ????
Joel continues to deliver great service… he has been my advisor since 2010
Excellent service professional and very courteous. Thank you. Recommendable.
Thank you for excellent fast service
Vahagn ensured a great experience as usual. He is always great to work with!
Henry is great! He provided great service was attentive to my questions and concerns.
Excellence. Frendly explain very clear. Mr.Javie is the best.
Everyone was very polite ????
I have been going to Justin baker as my service adviser for years. He is excellent. Always provides great service. Keeps me well. Informed couldn't ask for any better service
Excellent service. Excellent facility. My 7 yr old daughter loves the playroom
Kristina was great. Bryce was awesome. Donald Turner made my visit pleasant and filled with good service. I test drove the TS and RX.
Joel Gooding is a consummate professional with a positive and caring attitude. Thanks for all your help!!!
Did a great job keeping me informed and updated.She listened to my concerns with an open ear and mind. Job well done.
Javier is easy going and very service oriented. ??
Friendly staff from check-in to check-out with Joel! Quick and efficient! Thank You!
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