Lexus of Las Vegas Auto Repair Service

Great, fast service! Justin took care of us

As always, great customer experience

No more donut in waiting room is sad

Awesome! Thanks for being Great!! We are so excited to be part of the Lexus family!!

Always very friendly and great customer service.

All good

I WAS TREATED LIKE A VALUED CUSTOMER GREATLY THANK YOU! LEXUS SERVICE TEAMS FOR THAT ESPECIALLY “Kay Arlene Andrade” GOT ME IN and OUT IN A MATTER OF TIMELY MANNER WHILE I WAS IN THE WAITING ROOM SHE WAS FRIENDLY HELPFUL.

Kay was great

Thanks

I’m glad to receive this survey.

My advisor Kaye was amazing. Excellent service and customer care!

Always a pleasure working with KAY A Andrade she is very professional , her dedication really pays off…! Thank You ..! Sandra S

I loved dealing with them

I always have amazing experience in this dealer ship. Very nice place and clean, staffs are very polite and friendly.

As always my service advisor Joel is super in all his duties he kept me abreast in the progress of my vehicle and it was done when he said it would be . I think you have a great crew working for you . Thanks for all you guys do. Glenn

I received very friendly, honest and professional service. Thank you very much. The service was so good that I will be purchasing another Lexus in the near future.

Great service

Do NOT recommend buying a vehicle here or getting any service done here. They do not care about their customers or about doing the right thing. Purchased an L- certified 2020 Lexus RX 350 and upon bringing it in for my first oil change I was notified by service that one of my tires which was previously repaired and cannot be repaired again must be replaced. I attempted to talk to service and their manager and explain that an L certified vehicle undergoing such rigorous inspection should not have been sold to me this way and that they need to replace the tire, And also because the vehicle is AWD They actually have to replace all four. Service texted me that they would go 50-50 with me on the one tire. I said that is not OK and I want to speak to a manager. The used car manager called me Proceeded to tell me That a previously repaired tire with a patch does not disqualify a car from being certified as an L certified vehicle and He would go ahead and replace the one tire for me. I continue to explain that on an all-wheel-drive Vehicle you must replace all four. Again, he said that is not the case and that is not something he could do. I even called Lexus of Henderson and they confirmed a patched tire wouldn’t have passed L Certification. Not even disclosed to us

Joel always does a great job.

Thank you