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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5423 reviews 71%
4 star 1609 reviews 21%
3 star 145 reviews 2%
2 star 249 reviews 3%
1 star 190 reviews 2%
Review Us
Rosemary G.
4 out of 5
5/9/2025
Already did actually
John S.
4 out of 5
5/9/2025
We were worried about the amount of time it would take to repair the defective shock absorber, but the repair took as long as I thought, much to my wife’s surprise. Thanks to your technician’s skill, we had enough time to get out and have a very productive afternoon. Thanks, Lexus!
Laurich Properties,.
5 out of 5
5/8/2025
Justin is a great service advisor.
Marcia H.
5 out of 5
5/8/2025
I was very pleased with the job, well done.
Gregory S.
3 out of 5
5/8/2025
Battery died on me the same afternoon at Costco. After Lexus said the battery was good. The battery was tested at only having 10 volts. That put me in a very bad predicament
Leslie A.
5 out of 5
5/8/2025
Great service from Vahagn and his team!
Denys P.
5 out of 5
5/8/2025
Kay is the best. She took care of everything
Richard F.
5 out of 5
5/8/2025
Mr Montoya was an outstanding service advisor.
Tilmon B.
5 out of 5
5/8/2025
Excellent service experience. Great team
Mckinley C.
5 out of 5
5/8/2025
Overall great service by professionals
Lisa D.
4 out of 5
5/8/2025
Service is very good
Kevin K.
5 out of 5
5/8/2025
Christina did a great job!
Marc S.
5 out of 5
5/8/2025
Great job!
Pelston J.
4 out of 5
5/8/2025
The video inspection was useful. However,the additional service 'proposal' was misleading. But all in all, I was satisfied. The 'Lift'car service was also helpful. Thank you. Mr. Phelston Jones
Reed B.
5 out of 5
5/8/2025
Joel is a pleasure to work with. He took care of my issue perfectly.
Jean A.
5 out of 5
5/8/2025
As always, excellent service.
Kornel G.
5 out of 5
5/8/2025
extremely professional and courteous
Erin E.
3 out of 5
5/8/2025
I would like to recommend when loaner cars are given, the customer is informed if it’s a hybrid or gas vehicle. I received a loaner, it was running and serviceman told me it just like your model. I drove away but when I went to start it I was stumped because I didn’t hear the engine. I called after several attempts to start it only to find out it was a hybrid and all I needed to do was put it into gear. I felt really embarrassed. Never driven a hybrid so was expecting the engine noise. I thought something was wrong with the car.
Julio M.
2 out of 5
5/8/2025
I think everyone needs a pay raise at this location because everyone looked depressed and dull. No proper greetings, someone got mad at me for parking in the wrong spot, and made me get back in my car to move it to the right lane, everything was so confusing. I thought the Henderson location was bad, but this Sahara location has been by far on top of my worse dealerships I’ve been to. Unfortunately is my closest location to me, but I will say I much rather drive 30 minutes to Henderson to get my car service needs.
Darryl T.
5 out of 5
5/8/2025
Excellent service.

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