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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5423 reviews 71%
4 star 1609 reviews 21%
3 star 145 reviews 2%
2 star 249 reviews 3%
1 star 190 reviews 2%
Review Us
Suzanne M.
5 out of 5
5/21/2025
Great service advisor. He made sure everything I needed done was complete completed.
Richard M.
4 out of 5
5/21/2025
Susan was great. I didn’t feel the same with the warranty guy, “Jason”. I felt the used car salesman from Jason. I felt like he ripped me off and gave me a cheap car kit that he grabbed from a cabinet in his office. Jason tried to hide what he had inside that cabinet. I got a flat tire two weeks after purchasing my Lexus. I came into service the next day to get my tire replaced. Service informed me that they didn’t see my $2500 Tire Warrany in the system. I had to provide my receipt to them. It made me feel real uncomfortable in front of the service representative. I think the warranty should have already been uploaded in the system.
Chhon S.
5 out of 5
5/20/2025
I love your service department. I've never had a bad experience with them. Vince and Pop were great as usual.
Myrna S.
5 out of 5
5/20/2025
Treated friendly and with respect Service satisfied in time
Andres T.
5 out of 5
5/20/2025
Lexus is a great experience every single time
Tracy T.
5 out of 5
5/20/2025
T
Dana D.
5 out of 5
5/20/2025
Joel was great
Christy F.
5 out of 5
5/20/2025
Henry is first class, top notch and He deserves a million thanks!!
Paul S.
3 out of 5
5/20/2025
I got my car back a half an hour earlier than quoted. I’m a happy camper.
Matalasiaufaiga P.
5 out of 5
5/20/2025
Kay is always helpful and a pleasure to work with. She has a great attitude.
John F.
2 out of 5
5/20/2025
Just slow to hand off car to service coordinator. Usually when you drop off the car you complete that step and then walk away…
Chris M.
4 out of 5
5/20/2025
The team I worked with was incredibly helpful and honest about what my Lexus needed. I brought the car in for an oil change and it still felt like an luxurious experience
Pamela P.
5 out of 5
5/20/2025
Very professional.
William &.
2 out of 5
5/20/2025
I dropped off my car for service but didn’t use your loaner because my wife picked me up. SO, because I left to run errands, anyone who came after me had their car worked on first. ???
Chadd Michael.
4 out of 5
5/20/2025
Joel is awesome!
Bienvenido D.
5 out of 5
5/18/2025
Our salesperson was the best and took great care of us . Thanks Sammy
Yao Z.
5 out of 5
5/18/2025
Very satisfied! Thanks
Paul M.
5 out of 5
5/18/2025
Everyone was great. Very professional. Thank you.
Brenda C.
2 out of 5
5/18/2025
Please don’t bother contacting me. My niece owns the Lexus you serviced. She told the lady that she was the owner of the car yet you continue to contact me regarding the service appointment.
Jennifer P.
5 out of 5
5/18/2025
As always Kay and the service team were fantastic! I always enjoy seeing Kay, never dread my appointments! Great job team!

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