Alejo was extremely courteous, friendly, professional, and FAST!
Thank you!!
She was amazing and very efficient. Will definitely book my next service appointment with her.
Sebastian provided excellent service during my car maintenance visit at Lexus. He was friendly, attentive, and made the whole process easy. I really appreciated his upbeat personality and positive energy—it made the experience that much better. Thank you, Sebastian!
Anthony was very polite, kind & professional that I expect from your service ppl. I cannot complain.
Bill was honest and kept on constant contact throughout the repair process.
Absolutely disgusted by the service I received.!!!!!!
The service Mgr is a deplorable human being!!!!!!!
Bill is always very helpful.
Sebastian is the best on customer service
Im very thankful for Alejó Morales, hi was very kind and helpful.
Gracias, por ayudarme,la señorita Elda fue muy amanle, y Cortez conmigo, les agradezco por el buen servicio que me brindaron.
Thank You Very Much for your commitment to Great Service!!!!!!!
Anthony Pastoral stands out as the best Lexus service consultant I’ve ever had the pleasure of working with in my 20 years as a Lexus customer. He was so kind, considerate, and patient in helping us through a quite stressful situation with our vehicle that had broken down unexpectedly away from home. Beyond vehicle build quality, this type of above-and-beyond care that Anthony provided us is what keeps me loyal to Lexus. Thank you Anthony!
I had a generally positive experience with the service department. The service advisor was excellent—she kept me well-informed throughout the inspection process. The rental process was also smooth and efficient, and I want to commend Sam for his professionalism and prompt assistance.
However, I was very disappointed with the wait time and lack of communication when it came time to pick up my vehicle. Despite my vehicle being completed and ready, I waited approximately 45 minutes without any acknowledgment. It wasn't until a service advisor named Bill noticed me that I was approached, though my vehicle still was not brought around. Ultimately, what appeared to be the dealership owner intervened and ensured the vehicle was brought to me.
What was particularly frustrating was that the service manager passed by multiple times without addressing me or offering any assistance. This lack of communication and attention at the final stage significantly impacted what was otherwise a positive experience
“I’d like to thank Alejo who worked on my car service. I’m really satisfied because he got my job done very quickly.”
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