Great listener, empathetic, very professional, communicated updates with me which was very much appreciated especially since I waited in the dealership for the work to be completed. Will always ask for Danecia.
Very pleasant & answered all my concerns. She is a credit to your dealership. Only thing is it was a bit long of a wait but I know it was a busy day there, thank you!
i’m always happy for your service with Alejo Morales, and others. thank you so much.
Denisha, is wonderful, she has extraordinary customer service and attention to detail.
I was not happy with Danecia but happy with Andre who came to my rescue. My appointment was for 1:00 pm. I arrived at12:45. She was a no show until 1:30! She tried to gaslight me when I told her how unhappy I was by telling me that I was late for the appointment! I told her that I was early and that she was late. I told her that I would not be utilizing her ever again. Andre was able to get my car serviced quickly which I appreciated. He also gave me e a 10% reduction on my bill.
Really frustrating that the time quote was so off. I was 30 mins early, was told it would take 1-1 1/2 hrs. I didn’t even find out what needed to be serviced until well over an hour and a half. Then waiting for it to be done… I was there almost 4 hours. I could have been home - doing errands, chores, preparing food for my family. It’s very frustrating to have a time estimate so far off. I will never stay on site again while I wait.
Very responsive and kept me updated throughout the process. Great to work with.
My experience with Bill was amazing. He communicates clearly. This was my third experience with Bill and he earned my trust again.
She was able to communicate to fix the problem that was on going for two years and brought in four or five times previously
Sebastian provided fast and reliable service for the issue at hand. Friendly and knowledgeable when answering questions I had about my vehicle.
Thank you for the good service. Sebastian was a very friendly and kind person.
Professional, courteous, and friendly manner.
Efficient and explained thing well.
Bill is a nice and attentive person. Excellent experience.
Anthony thank you for your kidness and your willingness to help me always. Your smile and good actitud made my services goes fast.
I was extremely satisfied with the service and friendly customer service.
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