Thank you for quick and reponsible service!
Always professional, efficient and friendly.
Great work by Sebastian every time thanks very happy with my experience
Sebastian was truly wonderful. Thank you for the phenomenal service!
Joseph was very helpful and I’m very pleased with the service.
Good and professional service.
Thank you
Great, thanks so much for the great car care Bill! You're THE BEST!!
Joseph Hernandez was kind courteous and knowledgeable as to what the recall was on my vehicle. I had to get a loaner and the process was very simple, I will always take my car to your dealer. Since the first time that we leased our Lexus we have been totally satisfied with the service we get
Great customer service, Joseph was very helpful!
Sebastian impressed me tremendously - he is the most professional and charming service member I’ve ever had at Keyes Lexus. Incredible maturity for someone who’s only 18 years old! Keyes made an excellent choice in hiring him, and he is a huge asset to the dealership.
No I am not satisfied with the service provided by Keyes Lexus. I brought my car for a routine service maintenance but the Service Department did a lousy job. First i received a call from my Service Advisor Anthony Pastoral informing me that they misplaced my key and waited to know if I have a spare key, I told him that at the moment I don't have, they went ahead and forced open the driver side door without my permission and ended up breaking the silver door handle cover. I was told that they would replace it but to date it hasn't been replaced. They also disabled my key when they reprogram the replacement. Now I only one set of key that'woking. To date my concerned hasn't been resolved. I hope that Keyes Management should address this matter with their Service Department to avoid further customer dissatisfaction.
This was my first time with Lexus service. Everything went really well and every person there was helpful and nice.
Sebastian Spiridon was very friendly, helpful, and professional. I definitely recommend him for as service advisor.
Elda was very nice and patient and answered all of my questions. She had excellent customer service!
I look forward to completing the survey when it arrives. Thank you. Ms. Shelley S
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