good communication & explanation of estimate.
Elda provided Great service overall
The service experience was overwhelming, and it took more than an hour to get my car returned. My vehicle wasn’t washed afterward, which has happened multiple times at Keys Lexus. It’s been consistently unprofessional.
He was extremely helpful and personable
Unfortunately there was a miscommunication and they did not have the oil filter in stock for my oil change causing a longer than expected wait. I arrived at 1:30 and got my car back at about 4:20 and I told them not to bother washing the car. I will say your waiting room is very comfortable.
Bill always does an excellent job job, listens to my concerns , which is why I have driven Lexus for over 25 years and been coming to your location all this time. Denny
I had to call about my tires having a wrong psi put into them before I picked up my car. But other than that, the experience was good.
Sebastian was very respectful and well mannered during the service. I suggest him to any customers!!!!
Anthony has always taken care of the yearly maintenance of my car and I really appreciate his efficiency. He’s been my technician for a few years now and I highly recommend him. You guys have a wonderful team of mechanics as wells. Rental company is great. Thank you
Elda was warm and professional, keeping me up to date throughout the day about the status of my car. She arranged a loaner and had an IT issue addressed.
I made payment After I was told all my car lights are inspected, all broken lights are all fixed. I quickly checked it right before I was ready to leave and found out several lights are still not working. I have to wait for almost additional one hour waiting your technician to fix it.
Your Technician was getting angry at me when fixing it, he was saying he was doing all the work for me for free but that was not true, I did make payments $245 for it.
Anthony pastoral was so helpful and accommodating and I can recommend him with other Lexus costumer
I am not happy with the service today. The waiting line line was too long and the representative was supposed to help me. He wasn't very helpful. He totally ignored me. He never told me anything about the car and I'm very disappointed with the service at this Lexus.
Bill was great, working with him is always easy and straightforward. I feel Bill always lives up to the Lexus premium brand. I've always had a great experience
Alejo Morales in service was very professional and attentive to my needs.
Thank you and Alejo for the outstanding service.
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