Service Center

Real Reviews From Verified Customers

Khalid M.
5 out of 5
12/30/2025
Amazing service , very happy with Andre . Thank you very much for the best customer service provided.
Mitchell C.
4 out of 5
12/29/2025
The reason I lease my car through Lexus is because Bill is giving me great service for ninth straight years. That is the Lexus dealer ship on Van Nuys Blvd..
Zinaida U.
5 out of 5
12/28/2025
All great and outstanding!
Omid H.
5 out of 5
12/28/2025
Elda Lopez is helped me behind on her job. Really appreciated her insight in helping me with my car service this week.]
Brandon T.
5 out of 5
12/28/2025
Did a good job .
Marlene K.
5 out of 5
12/25/2025
Anthony always goes above my expectations when I Bring my car in for service. He’s so polite and very Helpful.
Gerald R.
5 out of 5
12/25/2025
Thank you Bill for your support!
Amir B.
5 out of 5
12/25/2025
Customer service perfect maintenance perfect. Everything was the best. I always happy with Lexus company
Hasmik G.
5 out of 5
12/25/2025
Thank you!
Benik M.
4 out of 5
12/24/2025
Elda Lopez is awesome she is doing her job very well and she is very responsible. This was the second time she was doing my car's paperwork and this time I was asking for her. I think she is one of the employees who keeps the high rates of the Keyes lexus dealer. Again thanks for her service.
Vahid T.
2 out of 5
12/24/2025
Long wait, anger faces, price inquiry was almost doubled comparing to Keyes Lexus online price, and finally wrong decision was taken by the service advisor without informing me.
Debbie M.
5 out of 5
12/24/2025
I appreciated Bill’s patience and assistance.
Amy R.
5 out of 5
12/24/2025
Danecia is great and takes care of Her customers.Very professional. Jaime also helped and was very Courteous and provided.great Customer service.The.staff at lexus of Van Nuys are wonderful! JUST A COMMENT MAYBE A NICE FILTERED WATER COOLER IS BETTER THAN HAVING TO GO WASTE PLASTIC WATER BOTTLES
Ittel U.
4 out of 5
12/24/2025
Denicia is a pleasure to work with
Raul P.
1 out of 5
12/24/2025
They lost my car… they lost my Keyes They forgot to close my hood And the bell wouldn’t stop Let’s just call it Xmas jitters by all Car seems to humming nicely Will let u know of any major issues… Happy Holy Days
Debbie B.
5 out of 5
12/24/2025
Very satisfied
Sherri R.
3 out of 5
12/23/2025
Bill was off but Jaime stepped up to the plate! We had brought our car in with a headlight problem.problem. We thought everything was fine and left town. We'll, turns out we had the same problem as when we brought it in. It was not fixed. So, we came back from P.S. to have the problem looked at. Bill was off today so Jaime took over and got the problem fixed!! He even showed me how/where the fog lights were. Off we go again to vist family. Happy Holidays. Jaime is GREAT!!
Robert G.
5 out of 5
12/23/2025
Alejo is excellent to deal with. He is such a great addition to your team. So happy to have him as my advisor. Always a gentleman.
Sharon F.
5 out of 5
12/23/2025
anthony is just the best. he always keeps me updated on the situation with my car maintenance and always is dependable, knowledgeable and professional.
Sheldon L.
5 out of 5
12/22/2025
Bill is extremely thorough, professional, friendly and makes servicing your car a pleasure

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