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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2896 reviews 69%
4 star 872 reviews 21%
3 star 94 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Mohammed I.
5 out of 5
4/16/2025
Excellent
William M.
5 out of 5
4/16/2025
Shannon was courteous, explained all aspects of the work to be performed. Answer any questions I was concerned about his knowledge of the task he was performing was outstanding
Patrick B.
4 out of 5
4/16/2025
Be nice if u were open past 7, but other than that thumbs up!
Adrienne R.
5 out of 5
4/15/2025
Everyone always so courteous and clear with explanations.
Christine C.
1 out of 5
4/15/2025
Sat in waiting room for 2 plus hours, was called to tell me my car was ready (I had been there waiting since dropping it off at my appointment time) and when I went to check out I was told I had to wait for my paperwork to be brought up. After an additional 30 minutes of waiting my paperwork was found in the pickup pile where it had probably been for a long time.
Malcolm S.
5 out of 5
4/15/2025
Cristhofer was great!
Elva L.
5 out of 5
4/15/2025
Excellent service from Cristhofer Montero, thank you so much!!
Christine S.
2 out of 5
4/14/2025
When I checked in today, I was told it’d be about 1.5 hours to change my tire. It was busy, clearly. After 2 hrs (past my waiting time), I asked Chris how much longer bc I had a lot to do today, since it’s my only day off from work, and he told me that he was waiting for an “approval” to change the tire (I have Toyota Care that protects my tires), so I said ok. Another 30 mins goes by and he then tells me that it was approved and that they’ll be starting the tire change soon. In my head, I was thinking “I’ve been here for 2,5 hrs already and NOTHING has even been done yet???”. Already annoyed, another 20 mins goes by and Chris comes out to me and tells me that they ran out of hydraulic fluid and that the tech had to go to the collision center and get more. I mean, come on, why didn’t they have in stock there??? I just felt like it was excuse after excuse tiday, with my car. If I had an appt for 9:30am, how come my car wasn’t ready until 1:45pm?? 4 hours and 15 mins AFTER my appt time. 4 hours to change 1 tire??? NO EXCUSE!!!!! I’m highly dissatisfied with today’s service.
Joseph R.
5 out of 5
4/14/2025
Outstanding service
Katarzyna K.
1 out of 5
4/12/2025
The same problem (check engine light and all the warnings) came back after less then 10 miles of driving the vehicle.
Jojo T.
4 out of 5
4/12/2025
Good service. But too expensive
Raymond M.
5 out of 5
4/12/2025
Great service!
Mike H.
5 out of 5
4/12/2025
Ok
Oscar C.
4 out of 5
4/11/2025
Extent service. Fraud y k white tu madre NC after k v is v
Vickie D.
4 out of 5
4/11/2025
Trade Appraisal was NA
Richard W.
5 out of 5
4/11/2025
All fine
Jackie S.
5 out of 5
4/10/2025
Chris was excellent & very professional. He kept me informed & explained everything as things progressed. I would highly recommend him to my family & friends. Thank you
Karen L.
5 out of 5
4/10/2025
Shannon was friendly and very helpful
Mohammad S.
5 out of 5
4/10/2025
Great service professional staff
Arnel L.
5 out of 5
4/10/2025
Good 2 go!

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