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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2896 reviews 69%
4 star 872 reviews 21%
3 star 94 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Lucia M.
5 out of 5
5/20/2025
David was knowledgeable and answered all my questions. Thanks David
William B.
4 out of 5
5/20/2025
Christhofer was informative and enthusiastic. He gave me a spot on estimate for how long the 15,000 mile checkup up would take. He also reminded me that the SUV will need an inspection in June.
Andrew J.
5 out of 5
5/20/2025
Great customer service!
Angelique L.
5 out of 5
5/20/2025
I always trust the recommendations to keep my vehicle running as smoothly as possible.
Regina F.
2 out of 5
5/20/2025
David was fantastic. I got 4 new tires and alignment. When I left the lot car pulling to right. I sent an email. I had to attend a scheduled meeting out of state so I was unsalted to turn right back and have checked. I need the alignment checked out was included with the tire purchase. Thank you. Once again everyone was great, I just need the pulling to the right checked. Thanks ****-****-xxxx
Jackie S.
5 out of 5
5/19/2025
Cris is a true professional! Always willing to help, nothing is any trouble for him. He is a pleasure to work with, an asset for Faulkner! Thank you
Mary B.
5 out of 5
5/19/2025
Very good experience. Highly satisfied.
William P.
1 out of 5
5/19/2025
Was told I could use the complimentary wiper blades and used the Visa credit card $25 and take that off my inspection my mission and was told I couldn't use both not satisfied and was told yes on the phone when I called up
Kyle U.
5 out of 5
5/19/2025
Will do
Wanda F.
1 out of 5
5/18/2025
Hi Cristhofer Montero, answer on question why my rear brakes were not checked? Can you please forward my car inspection for next year to be delivered to my address, 896 Pine Hill rd Philadelphia pa 19115. Thank you
David L.
5 out of 5
5/17/2025
I feel that Faulkner servic I miss honest and reliable. Highly recommend that people deal with the Faulkner organization for purchasing and servicing their cars. Pamela Lear
Jeffrey B.
5 out of 5
5/17/2025
It was a job well done .
Timothy R.
5 out of 5
5/17/2025
Satisfied!
Evelyn B.
5 out of 5
5/16/2025
Shannon was very pleasant and accommodating.
Olga K.
5 out of 5
5/16/2025
Excellent professional service representative! Gave me an appointment for next morning and kept me updated on the progress of the work done on my vehicle. Extremely satisfied.
William P.
5 out of 5
5/16/2025
Great job!
Miguel R.
5 out of 5
5/16/2025
Great service and in timely fashion
James C.
4 out of 5
5/16/2025
It’d a pleasure working with shannon and part of the reason I continue to bring my car to Faulkner. He’s pleasant, listens attentively, and explains EVERYTHING.
Kathryn D.
2 out of 5
5/16/2025
I had my 50k inspection completed. Oil change was good and everything went well. My paperwork stated all warning alerts cleared and other work done to my car. I drove to the gas station and when I parked my car the engine maintenance required visit your dealer alert started again. How is this possible when it was cleared? I also searched online and 2030 rav4 with this alert states there is something wrong with the coolant bypass valve? I don’t see this on paperwork but I do see a recall that I wasn’t made aware of. Overall I am happy with staff. I am not happy about the alert showing again, recall, and potential coolant valve issue on a car with 50k miles.
Julianne F.
5 out of 5
5/16/2025
Thankyou for all your help!

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