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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2890 reviews 69%
4 star 868 reviews 21%
3 star 91 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Anna H.
5 out of 5
8/9/2025
Thank you
Shourya M.
5 out of 5
8/9/2025
Shannon was phenomenal as always, he’s the best to work with and truly a star
Anthony T.
5 out of 5
8/9/2025
Excellent service and Mr Haughney was very thoughtful and professional. Look forward to doing business here in the future
Lance W.
5 out of 5
8/9/2025
Great service!
Kevin M.
5 out of 5
8/9/2025
Shannon and his team are the best.
Mary P.
4 out of 5
8/9/2025
Brad is the best!!!
Joe C.
5 out of 5
8/9/2025
????
Dawn C.
5 out of 5
8/8/2025
Wonderful service nice and quick. David is a beautiful man
Leiver M.
2 out of 5
8/8/2025
had an appointment at 7:45 AM and dropped off my truck before that time. During check-in, the representative asked if I would be waiting at the dealership for my vehicle, and I responded that I would be out and about. She then asked what time I would be coming back, and I told her to give me a call when the service was completed. I chose this option because, during my last visit, I waited almost two hours for an oil change. I waited until 3 PM for a call that never came, so I decided to return to the dealership to inquire about my truck. When I arrived, I found out that my car wasn’t ready. I checked the app and noticed that my truck hadn’t even been touched, as I received notifications whenever someone opened the door or hood. So, basically, if I don't wait at the dealership (which wastes at least two hours), does that mean my car goes to the end of the line for service? What’s the point of having an early morning appointment?
Alef Custom.
1 out of 5
8/8/2025
Something happened to my driver's side window. After being serviced, the window makes a scratchy or squeaky sound when going down and gets stuck sometimes when going up. I showed this immediately to the attendant and a service manager and they said it wasn't their fault without checking anything, saying it was purely coincidence. This started immediately after the car was serviced. A pretty big coincidence. I am convinced something accidental happened during service and now I have to spend more money to fix this problem. Extremely disappointed.
Donna J.
5 out of 5
8/8/2025
Na
Sony A.
5 out of 5
8/8/2025
One of the best service adviser. She is a good listener. I am happy Faulkner has a good employee like Chanell
Ms D.
5 out of 5
8/8/2025
Chanelle went out of her way to make my service experience superb.
Regina M.
4 out of 5
8/8/2025
Very professional and knowledgeable on problems with my vehicle.
Norma G.
4 out of 5
8/8/2025
Chanell and all the team at Faulkner are a pleasure to deal with. I still bring my 2013 Corolla to the Faulkner/Trevose location for services. I will be looking to possibly trade my vehicle in September for a 2025 Corolla.
Patricia C.
5 out of 5
8/8/2025
Not a long wait Chris got me in/out
Sarah B.
5 out of 5
8/7/2025
Great job!
Barbara T.
5 out of 5
8/7/2025
I was impressed with how fast I was out of there
Leigh S.
4 out of 5
8/7/2025
Props to Shannon he stepped up to help me while staff I was directly led to was busy with an another customer. He’s always very friendly, helpful and explains issues well so I understand.
Lenora C.
5 out of 5
8/7/2025
????

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