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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2875 reviews 69%
4 star 862 reviews 21%
3 star 91 reviews 2%
2 star 176 reviews 4%
1 star 178 reviews 4%
Review Us
Aleyamma M.
5 out of 5
11/4/2025
I want to keep my car.
Lynda K.
4 out of 5
11/4/2025
Very happy with the service and with Christopher. It’s very comfortable waiting especially when you are just there for an oil change.
Ivy C.
4 out of 5
11/4/2025
Shannon is the most knowledgeable service advisor I have ever had. I have bought multiple cars across all brands and he is the best I’ve seen. He is personable, caring of your needs and an asset to Faulkner. Based on my interaction with him, I wouldn’t go anywhere else. All my cars will be bought at Faulkner Toyota for the rest of my life. Thanks Shannon for your excellent service.
Lisa H.
5 out of 5
11/2/2025
Rich was very nice to deal with. Thank you
Bogdan W.
2 out of 5
11/2/2025
I would prefer for my car to be washed with the scheduled service.
John H.
4 out of 5
11/1/2025
Chad was my service representative not Chanell.
Joanne L.
5 out of 5
11/1/2025
Chantell what is very professional. Very easy to deal with and she got the job done perfectly
Anna H.
5 out of 5
11/1/2025
Shannon handled everything professionally. I’m very satisfied.
Aleksander T.
1 out of 5
10/31/2025
I had an appointment at Toyota today. They told me I would only have to wait one hour for the oil and filter change, but I ended up waiting for two hours. The employee, David Martini, was very rude and had an arrogant attitude. Instead of speaking politely or apologizing for the delay, he acted in a very disrespectful manner.
Carol C.
5 out of 5
10/31/2025
well done .
Temur S.
5 out of 5
10/31/2025
Thank you very good!
Sadie S.
4 out of 5
10/31/2025
I came in expecting the usual — long wait, mystery charges, and maybe a stale cup of coffee. Instead, I got the Spa Day for Cars treatment. These folks had my vehicle feeling so pampered, I half expected it to roll out wearing a robe and cucumber slices on the headlights. The service was so fast I’m convinced there’s a NASCAR pit crew secretly working here. They explained everything clearly, didn’t try to sell me seventeen air filters “just in case,” and even topped off my fluids like they were auditioning for a Fast & Furious movie. By the time I left, my car was purring, my dashboard was smiling, and I was considering bringing them cookies out of sheer appreciation. 10/10 — would absolutely trust them with my oil, my tires, and maybe even my hopes and dreams.
James D.
4 out of 5
10/31/2025
Each attendant I meet was great and the information given was dry helpful
Lisa A.
5 out of 5
10/31/2025
Shannon was excellent
Mike M.
4 out of 5
10/30/2025
Chanell went above and beyond for me. She made my experience great and easy. I just had nightmare with another big dealership which made me not want to deal with a dealership, but Chanell showed that there are still great people in this world.
Otabek N.
2 out of 5
10/30/2025
It is again flashing warning signs
George B.
5 out of 5
10/30/2025
Always happy with Faulkner. Shannon always does a great job.
Rita R.
2 out of 5
10/30/2025
Husband went to pick up car and he asked girl where car was. She said it’s out there. He had to search for it w key fab Not a good first experience. He is handicap and walks w cane
Holly B.
5 out of 5
10/30/2025
Chris always provides excellent customer service. Everyone I had contact with today provided excellent customer service.
Stuart S.
5 out of 5
10/30/2025
Shannon is an awesome service advisor. He takes great care of both my cars.

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