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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2873 reviews 69%
4 star 862 reviews 21%
3 star 91 reviews 2%
2 star 176 reviews 4%
1 star 177 reviews 4%
Review Us
Dipakkumaar P.
1 out of 5
1/25/2026
They messed up my 360 Degree View - not working also phone system - when I call someone, the call comes back to me, and I don't know about other functions working properly. I am very disappointed about my first Service. Must need to be fixed
David F.
4 out of 5
1/25/2026
I had an appointment for 10:30. I was there for about an hour. I was in and out. Always great service at Faulkner
Stephen P.
5 out of 5
1/24/2026
You folks at Faulkner are the best, service is always great especially when you need it at a time when it’s a unexpected need.
Christine D.
5 out of 5
1/24/2026
Rich, Thank you for your exceptional customer service. We truly appreciate the time that you spent addressing the issue that we were having with our vehicle.
Cheryl D.
5 out of 5
1/24/2026
Always prompt and great service.
George T.
4 out of 5
1/24/2026
Shannon did a great job in resolving my vehicle issue- also rich was a huge part of this issue - great team thank you
Heidi G.
4 out of 5
1/24/2026
Service was great but my wheel was dirty along with my shifter. Wheel n shifter should be wiped down before giving the vehicle back to the customer.
Pamela S.
4 out of 5
1/24/2026
Always excellent service and always a pleasure to be there for service. Chris was excellent in all all areas and it was a pleasure to meet him. If we were ever planning to trade it would be with Faulkner! This is my 5th car with you and I have no reason to go anywhere else! Many thanks
Joseph A.
4 out of 5
1/24/2026
I always thought I had a unique positive relationship with Shannon. Today, as he was going above and beyond for me once again, I had time to watch him interact with other service customers. Seems he has a positive , if not unique, relationship with all of them. It was nice to see.
Lisa V.
5 out of 5
1/23/2026
Great job as always ????
Colleen M.
4 out of 5
1/23/2026
Service was efficient as always! Everyone was happy and kind, I wont take my vehicle to any other Repair center.
Edgardo B.
5 out of 5
1/23/2026
Excellent Service. Mr. Montero is an excellent service agent. I love Toyota and Faulkner
Loretta K.
4 out of 5
1/23/2026
Appreciated the time to answer questions help with staying within my budget and Chris recognized my vehicle would be tried up most of the day. Took the initiative to provide me with a loaner.
Mengyin C.
2 out of 5
1/23/2026
everything is nice！
Todd A.
5 out of 5
1/22/2026
I view going to Faulkner Toyota for repairs and service as the highest quality there is. Dave is an excellent service advisor.
Mary C.
5 out of 5
1/22/2026
The process was excellent
Diana B.
5 out of 5
1/22/2026
Car handled on time. Rep explained needs. Inspection completed quickly. Thanks!!
Charles O.
5 out of 5
1/22/2026
Great work. Didn’t force extra services on me.
Dante C.
5 out of 5
1/22/2026
I said it once and I’ll say it again! Chanell Lofton is a godsend! She helped me greatly today so if there is a raise or some time off in her future that would be greeeeeaaaaat
Muriel W.
5 out of 5
1/22/2026
Shannon has always been helpful, friendly, obliging and informative. I have dealt with him as my service writer for years. I can always count on him to take good care of my car. On a score if 1 - 10 I would rate him a solid 10.

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