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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2916 reviews 69%
4 star 879 reviews 21%
3 star 96 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Teresa P.
5 out of 5
10/10/2023
Good service from start to finish
Dennis H.
5 out of 5
10/10/2023
The best. The customer service and mechanic’s knowledge were top notch!
Johnny P.
5 out of 5
10/10/2023
Very nice representative
Rozyhal J.
4 out of 5
10/10/2023
Thank you for servicing my car in such a communicative and efficient manner! There’s a reason why I always come back to your dealership!
Sergey T.
5 out of 5
10/9/2023
Thanks for excellent service
William S.
3 out of 5
10/9/2023
Just discovered today that a gift certificate & some cash was missing from my console. There has been no other person in my vehicle since the service. I’m just disappointed
Timothy H.
1 out of 5
10/7/2023
Metal key wasn’t pushed back in all the way when second key was made and now it’s lost.
Arezki H.
5 out of 5
10/7/2023
Very good
Carrie E.
5 out of 5
10/7/2023
Great service and communication all around. I will definitely refer all my family and friends and be a continued customer.
Navin S.
5 out of 5
10/7/2023
Shannon is an excellent service manager. The one reason we purchased our latest Toyota from Faulkner was almost solely due to our trust in Shannon and his team's ability to do excellent repair and related work on our Toyotas.
Brandon R.
5 out of 5
10/7/2023
Quick and easy service
Darryl B.
5 out of 5
10/7/2023
Great staff and terrific service
Michael C.
5 out of 5
10/6/2023
Good friendly service. Blaise was great.
Andrea M.
5 out of 5
10/6/2023
Everyone very nice
Ludmila S.
5 out of 5
10/6/2023
The service was great
Luba K.
4 out of 5
10/6/2023
Staff was very helpful. Thank you. But some how the online appointment scheduler doesn’t seem to synchronize with the service departments scheduler. I recieved great communication with Francios, via the same text channel, but i wasn’t on the service schedule. No problem. But today i get a text saying I missed my appointment, followed with a thank you for bringing the car in for
Louise M.
4 out of 5
10/6/2023
Less texting more personal talking
Rebecca B.
2 out of 5
10/6/2023
I know using the text to update people is convenient but there needs to be someone available to answer the phone if someone calls the service dept. When I tried to call I got voicemail virtually every time. When I did get someone (Blaze), I was put on hold for Shannon and sat on hold for 20 minutes and hung up because no one picked the phone back up. Text is not always convenient. Just a thought.
George P.
5 out of 5
10/6/2023
The Venza is great! Thank you.
Nicole K.
5 out of 5
10/6/2023
Shannon was super helpful and really really nice. My wait time was great as well.

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