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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2914 reviews 69%
4 star 878 reviews 21%
3 star 96 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
George M.
5 out of 5
1/10/2024
Very efficient and knowledgeable.
Rose D.
5 out of 5
1/10/2024
All requests were handled professionally well.
Michael D.
5 out of 5
1/10/2024
Knowledgeable people. I’m happy with the job.
Eugene U.
4 out of 5
1/10/2024
He was great. Making an appointment was difficult
Lois B.
4 out of 5
1/10/2024
Shannon was very helpful when I had an unexpected low tire issue. I was grateful for his help.
John C.
5 out of 5
1/9/2024
No comment
Basilia T.
5 out of 5
1/9/2024
Very profesional and nice perosn
Wazim B.
5 out of 5
1/9/2024
Excellent work!
Donna L.
5 out of 5
1/9/2024
Great service appointment was on time couldn’t ask for anything more.
Ulanbek J.
2 out of 5
1/8/2024
I was satisfied with oil change and service, but they found problems with my upper left side control arm, this problem I have since Faulkner Toyota replaced my Truck Frame by recall, before frame replacement I never had clunking noise and noise started right after frame was replaced. I asked, check this problem Faulkner Toyota many times and previously they said everything fine, finally at this last service Mechanic found the problem he said upper control arm has excessive play, Toyota service manager told me that this is not related to frame replacement, but I think it is because this problem started right after frame was replaced, I hope Faulkner Toyota would consider to do this job under warranty of frame replacement. I hope I am not going to have accident before Faulkner Toyota take care this problem under warranty. Thank you! Ulanbek J
Jacqueline S.
4 out of 5
1/7/2024
Shannon is a pleasure to work with!
Nancy K.
5 out of 5
1/6/2024
Yes I was very happy with my service
Jerry S.
5 out of 5
1/6/2024
Did a great job keep up the good work ????????
Carol G.
5 out of 5
1/6/2024
Everything was fine
Michael R.
5 out of 5
1/6/2024
I appreciate the service I received & the time it took
Kimberly R.
5 out of 5
1/6/2024
I have always found Shanon to be professional and helpful and I will continue to use your services
Margaret H.
5 out of 5
1/6/2024
Thank you Channell
Robert N.
2 out of 5
1/5/2024
I was over charged when I have a service contract. They refunded my points when I questioned it. Other than that everything was good. Very friendly and helpful.
Emal K.
2 out of 5
1/5/2024
Lengthy Wait for Oil and Filter Change Service! I was the dealership for a routine oil and filter change service, an appointment that typically takes 45 minutes to an hour. Unfortunately, during my last visit, the service extended to nearly 2.5 hours. This prolonged wait is concerning, as it exceeded the expected timeframe and inconvenienced my schedule. Swift attention to service efficiency would greatly enhance the overall customer experience.
Scott G.
5 out of 5
1/5/2024
Great team taking care of my vehicle. The use of the iPad and videos were awesome and we're helpful in making decisions for the repairs

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