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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2912 reviews 69%
4 star 876 reviews 21%
3 star 96 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Robin H.
3 out of 5
2/10/2024
All good till I got home and tried to attach the keyfob to my lanyard but could not there's no ring or metal key in the fob do I drill a hole in the fob that's not right any help on where the rest of it was left out thanks
Joan M.
2 out of 5
2/10/2024
The service rep was pleasant & kept me informed through text (I assume this is how it is done now) however it would have been more personalized if he had come to me personally to explain results of check of vehicle. As I don’t seem to be receiving any emails or mailings from Faulkner I asked if there were any discounts available. I was told no. In the past my adviser (Blaise) was able to check & give me small discount. Perhaps this is not permitted any longer & if so that doesn’t give me much incentive to travel to Faulkner when Sloane is closer to me. Thanks for reading.
Navin S.
4 out of 5
2/10/2024
Shannon is an excellent service manager. He's very knowledgeable about the cars and he's also very empathetic and understands what his customers are dealing with and goes out of his way to make things right.
Daniel E.
5 out of 5
2/10/2024
I Been going to your service center for over 20 years Always a good experience
Barbara K.
5 out of 5
2/10/2024
Chanell Lofton is a real asset to your service team. Her understanding, caring, knowledge, quick response and pleasant demeanor is really appreciated.
John J.
4 out of 5
2/9/2024
Always start appointments on time, easy to work while I wait, and maintenance is performed quickly/explained in detail.
Dave P.
5 out of 5
2/9/2024
Excellent Service.
Dennis I.
5 out of 5
2/9/2024
Excellent
Melanie M.
4 out of 5
2/9/2024
Chris did great with listening to my issues with my tire. It was fixed quick and my inspection was done faster than I expected! Always a please seeing Chris and everyone at Faulkner again!
Kathleen H.
5 out of 5
2/8/2024
All good
Eric M.
5 out of 5
2/8/2024
everything was good. thank you
Sviatlana C.
4 out of 5
2/8/2024
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Elizabeth W.
5 out of 5
2/8/2024
Always a pleasure working with Shannon, he’s always pleasant and very knowledgeable
Juliann L.
5 out of 5
2/8/2024
Chanell was so sweet. She remained calm when her tablet wasn’t working and she kindly explained what would be happening on my car. She also made sure I knew where I was going during my wait time.
Gregory G.
5 out of 5
2/8/2024
Shannon was helpful, the process was efficient and straightforward, and we’ll continue to use the dealership for repairs. Thanks.
Karen S.
4 out of 5
2/8/2024
Chris did a fantastic job. He communicated with me through the whole process. He figured out the problem and handled it free of charge. Amazing.
Mary L.
4 out of 5
2/7/2024
I was very happy with the excellent service and communication provided by our Service Representative, Christopher Montero and our Service Technician, Nick Hayburn. They completed the review of our car in a very timely manner, and the video and thorough explanations were very helpful for us to understand. We appreciate the care given to our vehicle, and the respectful manner in which I was treated. Brad Stout, Service Manager, helped us for years as our Service Rep before he was promoted. He is the reason we keep returning to Faulkner Trevose, and he has done an excellent job coordinating a team with integrity that works together to provide the best service experience for their customers!
Karen B.
5 out of 5
2/7/2024
Chanell was awesome!!
Friday E.
5 out of 5
2/7/2024
David was very professional.
Jacob G.
5 out of 5
2/7/2024
I was very happy with Chistofer he kept me appraised of everything going on with my car and got me out of there in a timely manner

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