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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2908 reviews 69%
4 star 874 reviews 21%
3 star 94 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Jason L.
5 out of 5
5/8/2024
Thanks
Kathryn S.
2 out of 5
5/7/2024
Charged higher price than quoted for part replacement. Price charged to credit card was grudgingly adjusted. When got to car after PAYING FOR COMPLETED WORK, discovered broken tail light NOT REPLACED. I believe this is called FRAUD when a business charges you for work they claim to have done but in fact did nothing. Work should have been checked by service advisor. Turns out wrong part ordered delivered - hence price discrepancy. Instead of communicating this to me and apologizing for error, I was billed the higher price for work not even done. Had to get 2 managers involved. At least got my money back. Thank goodness looked at rear of car before driving away. No one else there did. TOTAL SERVICE FAILURE. By the way, was also there for routine maintenance. Oil change etc. Did not get print out of multi point inspection that usually get so don't even know if that work done either. Have prepaid service contract so was not billed for that.
Mohammad H.
5 out of 5
5/7/2024
Excellent service
Eliany G.
5 out of 5
5/7/2024
Excelent service
Mark K.
2 out of 5
5/7/2024
I liked having the service coordinator come out to the car to check in, and I am grateful that the car exterior was cleaned. The billing app is poorly designed and it is difficult to figure out the charges. When I called to have the shuttle service pick me, it took six tries for me to get to a live human being to make the arrangements. Why can't the service be prebooked?
Robert O.
5 out of 5
5/7/2024
Dave was awesome he took good care of me! No complaints!!!
Deborah H.
5 out of 5
5/7/2024
Chanell was very helpful
Barbara H.
5 out of 5
5/7/2024
Very friendly very quick very thorough
Thankamoni J.
5 out of 5
5/7/2024
Great service done
Bradley S.
5 out of 5
5/6/2024
Best memes ever!! Especially when Nathan is involved with an FJ Cruiser. Or Lipps in any fashion.
Michael G.
5 out of 5
5/6/2024
Service was quick and easy. One of the best experiences I have had with service.
Jing P.
5 out of 5
5/6/2024
Very friendly and professional!
William S.
4 out of 5
5/5/2024
Chanell was very helpful throughout the entire process. She kept me informed and was very professional and kind. When I was there on Saturday 4/27/24 the service writer that day was supposed to order me touch up paint for our Rav 4 however HE DID NOT PLACE THAT ORDER, Chanell ordered it which I appreciate
Samith D.
5 out of 5
5/5/2024
You guys are the best
William P.
2 out of 5
5/4/2024
And they usually send me a video on my email showing everything they're doing on the car
Avazkhon H.
5 out of 5
4/13/2024
Good
Rickey F.
1 out of 5
4/13/2024
I was there to get a tire replaced after I made an appointment the day before so the tire would be there. Two hours later they said I have to come back Monday and my tire would be in. After I explained it to the service manager Chanell Lofton she went and talked to the part department and came back and said my tire was there and they will be putting it on.
Tiffany A.
5 out of 5
4/13/2024
Everything was great
Deborah S.
5 out of 5
4/12/2024
Nice man very helpful. Answered my questions
Charles Y.
5 out of 5
4/12/2024
Very satisfied

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