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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2904 reviews 69%
4 star 874 reviews 21%
3 star 94 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
James W.
5 out of 5
1/14/2025
Service was excellent as always.
Riley E.
5 out of 5
1/14/2025
As always very on top of everything.
Ronald D.
5 out of 5
1/13/2025
Special thanks to Brad for always going above and beyond. I enjoy bringing my vehicle there for service .
Marie T.
5 out of 5
1/13/2025
Good customer service ????
Florence A.
5 out of 5
1/12/2025
Thanks so much Your work is well appreciated Florence
Kongsak T.
5 out of 5
1/12/2025
Very friendly and very good communication ! And fast service with professionalism !
John O.
2 out of 5
1/12/2025
Price was really high!
Jeffrey S.
5 out of 5
1/12/2025
Could not be happier with the work done on my car! Fast with no hassles!
Albert E.
3 out of 5
1/12/2025
Had appointment for Monday and I was dropping off my tire for repair, when the service writer realized that it was just to plug a flat. She advised that only should take a short time to repair and why make a second trip to get the tire. Just stay a wait a she could get it fixed. She was wonderful.
Charles O.
2 out of 5
1/12/2025
I want to say that Chanel made every effort to make my experience for customer service above and beyond while the dealership was severely lacking. As for what service I received, beyond Chanel’s responsibility I fully blame the dealership itself. I was offered a service to replace my key. I paid 400+ dollars and you couldn’t even provide the service you charged me for. You left Chanel holding the bag trying to make the best of a situation and she did what she did well, she got me free key cutting to handle what I paid for at your dealership that you did not have available to charge for. You have a valuable resource in Chanel and a poor structure for the services you provide. If you wish to speak a bit to me about this, I will receive your call and if at any point, I feel as if you’re trying to blame my customer service rep Chanel for this well I have plenty of social media places where I’ll be happy to say something on her behalf and everything against the dealership. Charles O
MONIQUE C.
5 out of 5
1/11/2025
Chanell was so great! She was so professional and extremely helpful! She deserves a raise
Robert B.
5 out of 5
1/11/2025
The staff was great resolved my problem quickly Shannon was amazing he explained everything to me & reassured me. Everything will be good with my car.
Phinehas M.
1 out of 5
1/11/2025
Issue with proper oil stock
Dorothy E.
5 out of 5
1/11/2025
Shannon is always very helpful and accomdating to me. He shows professionalism n friendly towards his customers. Listens to me. Never pressured me. Explains everything g very clearly.
Janet O.
5 out of 5
1/11/2025
He was very helpful and courteous
Kashif M.
5 out of 5
1/11/2025
That’s good
Thankamoni J.
5 out of 5
1/11/2025
Thanks
Eileen S.
5 out of 5
1/11/2025
As always, Shannon Haughney listened to my concerns and saw all questions were answered. I appreciate his attention to detail and professionalism. A safe vehicle is very important to me and the Service Staff at Faulkner Toyota gives me peace of mind.
Mariam D.
5 out of 5
1/10/2025
Thank you??
Beatrice D.
4 out of 5
1/10/2025
Christopher was very kind. The car was only in service for about a half hour. I was very pleased

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