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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2904 reviews 69%
4 star 874 reviews 21%
3 star 94 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Leslie C.
4 out of 5
2/12/2025
Great competent people at the dealership
Ryan W.
5 out of 5
2/12/2025
Great service and very efficient
Mohammed I.
5 out of 5
2/12/2025
Excellent
Mohammad I.
5 out of 5
2/12/2025
Very good service I like
Lynn R.
5 out of 5
2/12/2025
Always the best at Faulkner Toyota!
Donna S.
1 out of 5
2/12/2025
I may have to bring back in after snow calms down. The breaks slow down to almost a stop while driving.
Rena N.
5 out of 5
2/12/2025
T
Richard L.
5 out of 5
2/12/2025
Great job! Done quickly and efficient.
Sue G.
2 out of 5
2/12/2025
Worst customer service I have ever experienced. He let me sit in your lobby for 4 hours then said to me “I forgot about you!”. Then he tells me that I needed to come there to fill out a form from Toyota. When I got there he told me to wait in lobby again. I waited an hour then he comes over and tells me I didn’t need to come in at all. He is unprofessional. I have bought many cars from Faulkner over the past 35 years. I will not be bringing any cars to be serviced. I did speak to a manager I asked to not have Chris as my service coordinator he did not listen.
Margaret H.
5 out of 5
2/12/2025
Shannon does an exceptional job. He is friendly, patient, and knowledgeable, but most importantly he delivers on satisfying the customer. He is there for you!!! Thanks Shannon!
Nancy M.
5 out of 5
2/12/2025
Faulkner service and personnel are always spot on
James D.
5 out of 5
2/12/2025
Fast and friendly service
Thomas A.
5 out of 5
2/11/2025
Thank you
Larysa Y.
5 out of 5
2/11/2025
Thank you, was very good service.
Vitalii D.
5 out of 5
2/11/2025
Thank you.
Gail C.
4 out of 5
2/11/2025
Excellent service & great assistance from Chanell including helping me find a ride home from dealership & back to dealership to wait for my car’s service to be completed. Extremely nice employees at this Dealership …very eager to help customers in any way.
Erin C.
4 out of 5
2/11/2025
Shannon rules
Jeffrey B.
5 out of 5
2/11/2025
I was very satisfied with the work on my car and very pleased with Chanel and your customer service Person. …. Thank You for your service.
William C.
4 out of 5
2/11/2025
Shannon was professional and knowledgeable about my vehicle. He took time to listen to the issue and addressed my concerns.
Joseph Z.
2 out of 5
2/11/2025
I checked in around 1:24 pm for my 1:30 pm appointment. I promptly received the link to my check-in documents and video and then never received anything else. My vehicle was in for a tire rotation and an oil change. I sat and waited for two hours as the waiting room turned over. I watched as people who walked in up to 45 minutes after me got their vehicle and were able to leave. At around 3:14 pm, I texted my service advisor, David Martini, but never heard back. When I walked up to the front desk at 3:24 pm, they had to go find out what was going on, and magically, my vehicle was done at that point. I was never spoken to about anything, never received my safety inspection report, or anything to review. It seemed as if I was forgotten, and only my speaking up prompted the return of my vehicle. Not to mention that I received an email asking me about my service and a text message requesting that I complete a favorable survey well before I actually ever got my vehicle back.

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