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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2898 reviews 69%
4 star 872 reviews 21%
3 star 94 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Jim J.
5 out of 5
2/20/2025
Great service and great people at Faulkner Toyota service center.
Paul K.
2 out of 5
2/20/2025
1. I could not get through on the phone to check on the status of my vehicle. I had to drive to the dealership, 2. I had to wait almost a 1/2 hour just to speak to my service rep because he was on the phone. There were 3 other reps there that wouldn't help me. Finally the manger came out and told them to help people. 3. After talking to me my rep and being told my car wasn't done yet, I told him I would be in the waiting area. He ended up calling me and said he didn't remember me saying I was going to wait. I was waiting for almost an hour for my car to be done. It was dropped off at 7:30 AM and not finished until after 2:30.
Suku J.
5 out of 5
2/20/2025
20+ years of reliable service… thank you
Pamela B.
4 out of 5
2/20/2025
I was in tears over the incredible treatment given by not just “Faulkner,”but Shannon! Being a handicapped driver, my car means everything to me. Today, going home from the supermarket, my engine light came on. I immediately drove to Faulkner. Without an appointment, I saw my serviceman Shannon. All, as usual was taken care of! I trust Faulkner explicitly, to service my Toyota! Faulkner, will definitely not release my car unless it’s safe to drive. That, gives me so much comfort & trust.
Bernadette P.
2 out of 5
2/20/2025
I went in for inspection and an oil change and I was exempt from the emissions inspection. My bill was 276.00. You have got to do something about that. I am a widow on a fixed income and that’s just too much money.
Diane M.
5 out of 5
2/20/2025
Thank you for taking of me and my car, Chanell.
James G.
5 out of 5
2/20/2025
Everyone was very professional and my car was done within the time they had given me.
Mary B.
5 out of 5
2/19/2025
Shannon was great, as always. He was friendly, professional and thorough. He answered my questions, and kept me in the loop with the work being done on my car.
Gail C.
4 out of 5
2/19/2025
I am very satisfied with my experience at Faulkner Toyota my Toyota Camry which needed some work plus cutrent State inspection. All employees were extremely helpful, pleasant & informative especially Chanell Lofton who made me feel assured that all was well taken care of & in good hands. She also helped me with getting a driver who was accommodating customers with rides ito & from the dealership if needed. It worked out very well & I was very satisfied.
Rachel M.
4 out of 5
2/19/2025
Chris is the best!
Thomas C.
4 out of 5
2/18/2025
Shannon is the best.
Kevin S.
4 out of 5
2/18/2025
Car was done fine, no issues with service performed.
Archdiocese Of.
5 out of 5
2/18/2025
Always very professional and efficient as usual. Thank you
Navin S.
5 out of 5
2/18/2025
Shannon and his team are excellent. And Shannon is very responsive to customer needs and is very knowledgeable.
Eldow V.
5 out of 5
2/18/2025
Good
Lois S.
5 out of 5
2/18/2025
Wonderful experience
Inc. C.
5 out of 5
2/18/2025
NA
Rigoberto S.
5 out of 5
2/17/2025
As always, thank you for the great and professional service your dealership deliver to the clients.
Francis L.
5 out of 5
2/16/2025
Respectable and courteous staff
Steven S.
4 out of 5
2/15/2025
My concerns were addressed immediately and once the root cause of my concerns were found it was thoroughly explained. The repairs were done quickly and the pick up experience was straight to the point, I showed up and they had me sign one paper and I was off on my way. My dealership of choice.

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