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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Mikayla R.
5 out of 5
5/14/2024
Daeja was very helpful and they repaired the issue in a timely manner
Jun Z.
1 out of 5
5/13/2024
one week later after the oil service, I found there was a leak my car. Sent back to another Frank Leta dealer service, found something was not tight enough after your oil change service. This made the leaking and put my car in risk.
Sean M.
5 out of 5
5/13/2024
Kevin was great! Very friendly and answered all my questions.
Gretchen Y.
5 out of 5
5/12/2024
Mr. Lehman was most helpful. Thank you.
Dawn M.
2 out of 5
5/12/2024
My representative Kevin did a good job. However, I tried to call because I thought I was going to be late, got a machine, it said I was the next caller and my wait was 1 minutes, two different times, machine finally said I need to leave a message. Next my oil light never came on, I’m leasing a new RDX and drove over 8600 miles. No one seemed concerned and just told me to check it next time. Also I ran out of washer fluid and that light also never came on. Also no one concerned. They asked me if I wanted a car wash I said yes, no car wash! I’m an a long customer of frank leta, one reason because of their service I’ve also received. Things may change when my lease is up. Thanks for asking how my service was.
Mark S.
5 out of 5
5/12/2024
Service was exceptional, waiting area and bathroo.s were clean and kitchen was stocked well with goodies.
Sandra A.
4 out of 5
5/11/2024
I would give Tyler the highest rating I could possibly give.
Janet G.
5 out of 5
5/11/2024
The service staff was very friendly and professional! I’m very pleased with the car repair and excellent service.
Mark R.
5 out of 5
5/11/2024
Cougar, always treats me well and is very knowledgeable about the service being provided. Very professional and accommodating to my needs in getting my service performed in a timely manner.
Robert E.
4 out of 5
5/10/2024
Aaron took great interest and effort in making sure all things were in order. Physically checking that the parts were in, and procuring a courtesy car despite how busy he was. I felt very privileged to have Aaron and Frank Leta support staff. Carol Emmett
Steven D.
1 out of 5
5/10/2024
Communication was great initially but disappeared today. I'm not sure if it was Deaja's day off but I didn't know my car was finished until a pre-payment invitation was sent.
Lisa T.
5 out of 5
5/10/2024
Kept up to date on everything and completed when promised!
Stephen P.
4 out of 5
5/10/2024
Brad was incredibly helpful as he is every time.
Tianlong Y.
4 out of 5
5/10/2024
Brad is the best ! Thanks !
Carmen T.
5 out of 5
5/10/2024
Did a very good job fixing my car problems. And keeping me up to date on what was happening with my vehicle.
Kevin T.
5 out of 5
5/10/2024
I recommend Cougar for anyone looking for assistance with their Acura needs.
Alina N.
5 out of 5
5/10/2024
Aaron Barr had great customer service!!! Definitely will always ask for Aaron for assistance with any service issues from now on. He is pleasant and I appreciate him for having communication with me for questions I had and updates about my vehicle. Thank you, Aaron & Acura services.
Ansan M.
5 out of 5
5/9/2024
Fully satisfied with the service provided by Daeja Devis for my vehicle, she is curious and dedicated to her job. Thanks
Rita K.
5 out of 5
5/9/2024
Everyone was so nice and accommodating. Thank you for the use of your car. Was so nice, drop off, use the car, pick up next day. Everything explained so well.
Lisa S.
2 out of 5
5/9/2024
Please Call Me on Thursday 09-May-2024 after 10:00am. I will share My Concerns.

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