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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Samantha S.
5 out of 5
6/27/2024
Car was detailed perfectly! My car looks and smells brand new!
Joshua F.
4 out of 5
6/27/2024
Very easy to work with. The “service” I had done was very unnecessary and a huge waste of time for me, the service team and the parts team. The brand new car I purchased didn’t come with a spare tire. I had to essentially buy the rim and tire separately and have it mounted. This was a nice 500$ add on that should have come with the car. It’s definitely not Frank Leta’s problem but this should be a standard option again. Thank you
Stacey J.
5 out of 5
6/27/2024
Kevin made me feel welcome! And made sure I needed anything he will help.
Ronald Z.
5 out of 5
6/26/2024
Everything went well. Aaron was a great help
Joann S.
4 out of 5
6/26/2024
Aaron is the best! Always friendly and helpful. He works hard on making things right with my Acura and I appreciate having someone to work with that knows my car and me when I drive in. J Schell
James B.
3 out of 5
6/26/2024
I was very surprised at the cost estimate for new struts. Other than that I am very satisfied with my service.
Ronald M.
4 out of 5
6/26/2024
Everyone at dealership were friendly and knowledgeable.
Heather B.
1 out of 5
6/26/2024
I can’t tell a difference. I feel like the noise is the same, if not worse. I called late yesterday afternoon/early evening and was told they would pass the message along and have my service representative return my call
Stacey M.
4 out of 5
6/26/2024
Mr. Barr was great. He immediately worked out a problem that came up regarding a part that I needed, saving me the trouble of having to reschedule the appointment. He was very professional, friendly and helpful.
Ismar S.
5 out of 5
6/23/2024
High integrity and strong character
John T.
5 out of 5
6/23/2024
Great staff & support as always thank you
Daniel F.
5 out of 5
6/23/2024
No, Daeja did a great job delivering the vehicle.
Derrick G.
1 out of 5
6/22/2024
To charge for diagnostic testing is unfair to customers. You should come up with a better alternative to the standard procedure. You have no choice but to have it done because of all the electrical components these cars have now. If you have to charge that fee have you thought about deducting that fee from the price/labor at the time of repair. iOr when they come back give them a credit towards the repair. Come on let’s give your loyal customers a break.
Andrew K.
4 out of 5
6/22/2024
Cougar communicated with what was going to be done to my Acura. The service department provided us a Courtesy Vehicle so we did not have to go without a car.
Lisa H.
4 out of 5
6/22/2024
I have had the pleasure of working with Brad since I have bought my car in May of 2021. He has always gone above and beyond to explain and show amazing customer service. He makes the experience at Acura great and look forward to a continued relationship and referral to friends and family with Frank Leta Acura!!!!
David S.
5 out of 5
6/22/2024
None
Terry V.
4 out of 5
6/22/2024
First visit to Frank Let’s Acura and I was pleased with the service. Car was done in half the time I was given. Good experience. Makes me want to do more.
Sheri N.
5 out of 5
6/21/2024
Tyler was great!
Lawrence G.
5 out of 5
6/21/2024
Great job of keeping us informed and explaining required service work
Sonja A.
3 out of 5
6/21/2024
Was a good experience…no pressure, gave honest opinion regarding brake fluid for next visit.

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