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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Brigitte R.
5 out of 5
8/24/2024
I appreciate the ease in setting up my appointment.
Tony D.
5 out of 5
8/23/2024
He was very through regarding the remaining balance of my warranty
Chad S.
5 out of 5
8/23/2024
Brad did a great job. I truly felt heard and appreciated how he treated me as a customer! Thank you!
Mark R.
5 out of 5
8/23/2024
Brad and the whole team are great to work with.
Patricia M.
5 out of 5
8/23/2024
very goid staff tiday fine service from everyone especially aaron
Anthony G.
5 out of 5
8/23/2024
Lehmann is an absolute professional. Job well done.
Mark R.
5 out of 5
8/23/2024
Good job!
Merlin T.
5 out of 5
8/22/2024
Brad great to work with very professional
Michelle T.
1 out of 5
8/22/2024
My car wasn't test driven before giving it back, and I drove it off only to hear metal grinding and I had to return my car. Tyler was great and got me a courtesy car. It was just dissappointing that something so obvious wasn't caught before delaying getting my car back timely.
Kristopher F.
4 out of 5
8/22/2024
Tyler was very thorough explaining all the details regarding the initial problem with the RDX. We also agreed to have some additional maintenance work completed according to Acura’s (105,000’s) mileage recommendations. I appreciate Tyler’s suggestions to have the work completed Now, to save on labor expense . He was really looking out for us! This makes me appreciate the Frank Leta teamwork attitude and reminds me to always come back to the Dealership. Thanks TYLER !!!
Nichole S.
5 out of 5
8/22/2024
Brad was fantastic as always!!
Murphy O.
4 out of 5
8/22/2024
Cougar is the main reason that we come to Frank Leta for all of our service work (two cars from Leta). Cougar goes way beyond the extra step to take care of us!!! He is a very important part of the Acura team!
Mary H.
5 out of 5
8/22/2024
Brad kept me informed about my vehicle so I wasn’t waiting. I appreciate his professionalism. He is great to deal with for my vehicle needs. Thank you!
Karen K.
4 out of 5
8/21/2024
A call or text when shiuttle is arriving would be even more appreciated. Great service thank you
Raquel K.
5 out of 5
8/21/2024
Very smooth process.
Donna B.
5 out of 5
8/21/2024
Very pleasant and thorough.
Sushil J.
2 out of 5
8/21/2024
I think Racheal could be more professional in returning back calls and hand over the discussions she is having with customers before going for vacation and follow up with customers on the requests made during the visit. Also she has not been transparent with the charges that customer had to pay after the warranty cover. After agreed upon request the customer support has added unwanted changes and have not come out clean with the charges that would have to be paid out of pocket. Had a very bad experience with Rachel. I would never want her to be my point of contact again at Leta.
Maureen J.
4 out of 5
8/21/2024
Delighted!
Bruce F.
1 out of 5
8/21/2024
They left a dead battery in my car upon return and it died just down the road after picking up groceries.
Scott N.
3 out of 5
8/21/2024
I was charged for a tire rotation. I forgot I should not be charged because I purchased my tires from Frank Leta. I did leave a message but have not heard back from the service department. I’ll call back tomorrow.

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