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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Terry M.
2 out of 5
10/15/2024
Dropped off my car on Saturday @ 10:30am for an 11:30 am appointment. Oil change & recall. Was told it may not be finished on Saturday so it would be Monday. I received a text @ 8:35 am Monday informing me to review my multi-point inspection but nothing about the recall status so I called and was told there were replacing the crankcase bearing and it should be another hour or so. No updates or contact until I called at 3:35 pm and was told that she is working on warranty papers and should be ready in 30 minutes. Poor communication skills or it could be that the service department can’t handle the load or too many scheduled in a day. Not what service use to be when Jeff Lind and Pam Oakes were there. All I know is there is a lot of room for improvement and I know you have new advisors but I can’t even talk to the advisor when I call because you have added another layer of assistance that talks to the customer, then passes the message to the advisor who doesn’t call you back. So you have your answer.
Steve L.
4 out of 5
10/15/2024
Marc did a fine job today.
John S.
5 out of 5
10/14/2024
You guys are Awesome!!
Graham D.
5 out of 5
10/14/2024
Racheal and the team did a great job - very pleasant and excellent communication.
Amanda M.
5 out of 5
10/12/2024
Fast and very professional service!
Darius Y.
5 out of 5
10/12/2024
Since the very first item that needed to be taken care of on my used 2020 MDX, Aaron has been on top of ensuring that I was taken care of and has provided complete customer satisfaction consistently. I truly appreciate having a partner on Frank Leta’s team to work with on my vehicle. Unmatched Customer Service!
Michael B.
4 out of 5
10/12/2024
I was very happy with the overall experience, the waiting area was great ,I brought my work with me and able to complete some things
Emily Y.
5 out of 5
10/12/2024
First time back at Leta in 5 years because we were in between Acuras. Had a great experience.
Karen M.
1 out of 5
10/12/2024
I had an appointment and it took hours for an oil change. I had to take a work meeting and the music and multiple TVs were so loud there was not a place that was conducive to take the meeting without the noise. I searched the entire dealership for a “quiet” place and there was not one. Maybe consider cutting the loud music that is competing with the multiple loud TVs that are on different channels. Sensory overload and extremely over stimulating.
Michelle B.
5 out of 5
10/12/2024
I have nothing but good to say about Aaron. You have a great employee with him !
Michael K.
5 out of 5
10/12/2024
Thank You
Gabriel W.
4 out of 5
10/11/2024
Aaron was great, but waiting 2.5hrs for an oil change was not.
Lindsay P.
5 out of 5
10/11/2024
Fast and friendly
Timothy C.
5 out of 5
10/11/2024
Very informative and attentive
Patricia R.
2 out of 5
10/10/2024
I will never come to this company again for a vehicle or for service of any kind. I was sold a vehicle, put $5000 down on it, and it needs a new engine. Completely unacceptable and unprofessional.
Caesar C.
5 out of 5
10/10/2024
Aaron Barr is my new Service Representative, and I am very pleased with his Customer Focus and professional work ethics.
Amanda B.
1 out of 5
10/10/2024
I bring my car in every 3-4 months for oil changes and inspections. This visit I was made aware that I needed brakes and routers. If this would have been brought to my attention on my last visit I wouldn’t need routers. I do not appreciate the inconvenience and being up sold. I have a maintenance plan isn’t being used to its full potential, instead I’m paying out of pocket cost for repairs that could have been avoided.
Glenn S.
5 out of 5
10/10/2024
Great service
Michael K.
5 out of 5
10/10/2024
Great customer service!
Tameka P.
5 out of 5
10/10/2024
The people was very friendly

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