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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Doug K.
5 out of 5
10/5/2023
Aaron is great! He got me in quickly and helped me with all my vehicle needs.
Claire F.
5 out of 5
10/5/2023
Aaron and all the Service Advisors are amazing people. I would never leave my car with anyone else!
Lisa F.
4 out of 5
10/4/2023
David helped me research all my options for new tires with a no pressure tactic. It took a few days to get tires in, so the dealership provide me with a high quality concierge car. He went above and beyond when he realized that the form to get my tire rebate was no longer available since it expired at end of September when my tires were ordered, but not installed until 10-3. He searched web and found form and printed it out for me. I own a Honda and this is an Acura dealership. They treated me better than either of the two Honda dealerships I've been serviced by. Definitely will continue service of my vehicle at Frank Leta. I've told everyone about my experience and David.
Joe E.
5 out of 5
10/4/2023
Mike was great! Thanks Leta!!
Dennis B.
2 out of 5
10/4/2023
Made an appointment for tires. Greeted with we are running so far behind- at least two hours. Twenty minutes later we are speaking to a service representative between him spitting “chew” in his trash can. It really adds to your experience. Two and a half hours later, when we checked on the progress, we were told the car was done but they “forgot” to let us know. We were assured nothing was intentional. Come on Frank Leta!! You are going to have to do much better than this!
Kelly B.
5 out of 5
10/4/2023
Guys are always awesome!
Sally B.
5 out of 5
10/4/2023
Contacted me right away and kept me informed.
Jeanette P.
4 out of 5
10/4/2023
Never go anywhere else with my Acura
Alejandro M.
2 out of 5
10/4/2023
I saw on your website you offer pickup and delivery service. No one offer that to me. Secondly, I spent almost 4K in service and no complimentary car wash (?).
Olga B.
4 out of 5
10/4/2023
Cougar is the best! We really appreciate him and all he does for us. It’s really nice to have someone you can trust and always count on.
Primary Eyecare.
5 out of 5
10/4/2023
Amazing efficiency. Classy as always in any dealings with the team.
Jason C.
1 out of 5
10/3/2023
Took three hours for an oil change? My seat presets were wiped out.
Julie L.
5 out of 5
10/3/2023
Cougar was excellent to work with.
Richard G.
3 out of 5
10/1/2023
Michael had struggles with the new computer system but never lost his cool. He stayed focused and on task with dignity. Now aside from that the fact that my complaints about my trunk lid have went undealt with to the point the tail light is out again and they are "considering" replacement of a light that obviously been corrupted with water. Now that is ridiculous.
Kimberly F.
3 out of 5
10/1/2023
I'm going to wait on a trade in due to interest rates. Brad was a pleasure to work with.
Rich W.
5 out of 5
9/30/2023
Excellent Job
Staci W.
5 out of 5
9/30/2023
Aaron is awesome. I always love working with him.
Amy C.
5 out of 5
9/30/2023
Aaron has great customer service skills!
Sharon M.
5 out of 5
9/30/2023
Everything was fine
Margaret B.
5 out of 5
9/29/2023
Timely service.

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