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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Larry S.
5 out of 5
12/5/2023
Your wonderful honest service is why we have dealt Frank Leta for years
Angie L.
5 out of 5
12/5/2023
All services performed were explained thoroughly and all upcoming manufacturing recommendations were mapped out for me.
Elizabeth B.
5 out of 5
12/5/2023
Great service as always from Cougar!
James M.
2 out of 5
12/4/2023
Took longer than projected. Otherwise quite satisfied.
Robin W.
1 out of 5
12/4/2023
I scheduled an appointment for an oil change entire rotation, which is part of my maintenance package that I bought on a new MDX. I scheduled the appointment for Saturday, December 2 at 9:30 and was told it would take about an hour. I arrived at the service center on December 2 approximately nine, 915 and was told it was going to be after 1 o’clock before my car was ready, I had to cancel my appointment and reschedule
Kenneth F.
4 out of 5
12/2/2023
No vehicle updates the entire time my car was there. No envelops in the drop box.
William C.
5 out of 5
12/2/2023
Cougar displaced excellent customer care and explanation
Vance B.
4 out of 5
12/2/2023
I’ve worked with Cougar many times and it’s always a great experience. No one else I’d rather have help me with my car service needs.
Marissa L.
5 out of 5
12/2/2023
Brad is the best. And cougar helped too. Both deserve a raise.
Sandra L.
4 out of 5
12/2/2023
I arrived at Acura in the early afternoon. I was happy that Cougar took my concerns seriously & had my car thoroughly examined right away, vs. giving me an appt to come back another day. The mechanic couldn't find the problem, but Cougar eased my fears, & even told me what to do if the problem should resurface.
Paul R.
5 out of 5
12/2/2023
Arron explains very well what service is needed and answers all questions. He shares my interest in keeping my car in top shape.
Mark F.
5 out of 5
12/2/2023
Car runs great
Richard M.
4 out of 5
12/1/2023
Your staff did a good job in attempting to locate the non-starting problem when the car is left sit for a couple of days. And as far as the tuneup work, they did an excellent job.
Jaime W.
5 out of 5
12/1/2023
Cougar is so friendly & I appreciated him keeping us in the loop.
Jerry T.
5 out of 5
12/1/2023
Thank you!
Robert K.
2 out of 5
12/1/2023
Service takes too long every time. Waiting room is chaotic with loud music, and multiple tvs playing the same thing a couple seconds off from each other.
Stephen P.
5 out of 5
12/1/2023
Brad (and all of the team members) was great, as always. Very flexible, thorough, and efficient.
Craig K.
4 out of 5
12/1/2023
We keep coming back to Leta for our Acura but also bring our Jeep wrangler, our son’s Jeep, and our crv all because of Cougar! We trust him completely with our vehicles. We have been loyal Leta customers of Cougar for 12 years and would not think of going anywhere else. It is so comforting knowing I can trust his advice. 175,000 miles and with Cougar help we might get to another 100,000!
Lydia A.
5 out of 5
11/30/2023
Excellent as always
Glenn B.
5 out of 5
11/30/2023
Excellent, personalized service

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