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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Dolores M.
4 out of 5
1/15/2024
My tires were rotated and someone else accidently didn't tork the drivers side tire. When Leta was informed, they said vote now and got my car in. They test drove fixed it and test drove it again. They took my concerns seriously and got me back on the road quickly. Car drives great. Thanks again.
Mohammad Z.
5 out of 5
1/15/2024
He is very helpful and knowledgeable. Kept us updated on our service and accommodated to our needs
Denny U.
5 out of 5
1/14/2024
Mike did a great job of keeping updated throughout the day and offered a loaner early on which helped since it was going to take most of the day for the service to be completed.
David W.
2 out of 5
1/13/2024
Its not so much the service team, I think the guy there is trying his best to help. It’s the Used car dept that I have issues with. I think they should stand by their car is they sell a car with defects without disclosing. Just seams real shady.
John P.
5 out of 5
1/13/2024
Very professional, addressed all my questions. Great follow up. Well done!
Nada W.
5 out of 5
1/13/2024
Absolutely! I have always had great experiences at Frank Leta’s, whether buying my car or having it serviced.
Robert L.
5 out of 5
1/13/2024
Great job.
Grace C.
5 out of 5
1/12/2024
Cougar explain the details well.
Al B.
5 out of 5
1/12/2024
I really enjoyed working with Cougar. He is very talented and professional.
Allan L.
2 out of 5
1/12/2024
Took car in for an issue that I have been dealing with since I bought the car new. No one could find a solution while the car was under warranty. Always thought that a diagnostic charge was a one time charge. Found out that it is an hourly rate. Definitely a different experience than what I have had in the past.
Kala W.
5 out of 5
1/12/2024
Brad is always professional, informative, and efficient.
Gary D.
5 out of 5
1/12/2024
Excellent.
Steven K.
5 out of 5
1/12/2024
Very informative and has great communication skills. Really good customer service.
Sharon M.
5 out of 5
1/11/2024
Aaron was great. He really cared about helping me.
Marty D.
5 out of 5
1/11/2024
Cougar is always very nice. He explains what they will be doing to my car and answers all of my questions. I trust him and feel confident working with him. Marty D
Mary D.
5 out of 5
1/11/2024
Excellent service as always working with Cougar Knickerbocker as my advisor. Having a personalized service experience as a long time Leta Acura service user is very important to me.
Mary H.
5 out of 5
1/11/2024
Great service and great communication regarding my repair.
Jack B.
5 out of 5
1/11/2024
Got my car in and out super fast no issues whatsoever !
Michael D.
5 out of 5
1/11/2024
Treated well- work done on time.
Artemisa H.
3 out of 5
1/10/2024
The service was good. And I appreciate it getting a ride home so I could make it to work. But the bill was confusing and they overcharged me. I only went there for a inspection which is no more than $35 and I ended up with an oil change and filters that I really didn’t need yet. My bill was more than $200. According to the electronics and my car, I still had 40% of a life of the oil

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