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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Nicholas M.
1 out of 5
2/5/2024
I do not believe my car should pull to the left. I have had it in multiple times since new tires and alignment and it is better but it stay true to road not drifting to left. I am not happy with this.
William S.
2 out of 5
2/4/2024
I was not given an estimate for the time my service visit would take. Also the cost estimate was well under the actual cost. Usually my car is washed and the interior vacuumed. I’m not sure whether it was washed, but vacuuming did not happen. I’ve always been very satisfied with my service visits. Not yesterday.
Beth B.
2 out of 5
2/4/2024
I understand that Stephanie is new, but I’m now on my third service writer. I feel the communication between all of you has been poor. I sent pictures of the invoice from when this problem occurred a little over a year ago. You worked with VW last time to get this resolved, now it is sounding like I have to come pick up my car and take it to the VW dealer. Same problem, why the difference? Starting to feel like my business is not necessary. I have been bringing all my vehicles to you for service for 20 years. Also, when I brought this issue to you, it was 10 days past a year from repair. I understand a 12 month warranty, but your establishment used to treat loyal customers better. Your dealership has definitely changed.
Wendell B.
5 out of 5
2/3/2024
I rate Mr. Aaron Barr at an exceptionally top-notch level. He is personable and knowledgeable. He has been my service representative for the last several service appointments. Each time, he has performed at an excellent level.
Rachel F.
4 out of 5
2/3/2024
Brad was really friendly and helpful through everything in trying to figure out the problem I've been having with my car. He took the time to explain the steps they took to check everything out. I'm still not sure what the issue is, since they couldn't find anything, but his friendly assistance was appreciated.
Victoria P.
5 out of 5
2/3/2024
Cougar is a real asset to your company.
Christopher D.
5 out of 5
2/3/2024
Cougar was excellent and very helpful! Great rep for FL!! Danielle was also super helpful with another issue! Give them both kudos! Thank you Both!!!
Aurelio C.
5 out of 5
2/3/2024
Always exceptional service
Peggy M.
2 out of 5
2/3/2024
Michael Law was very professional and very nice, however, my Acuralink is still stating maintenance A is needed - I don't know understand why this can't be cleared out - is this an Acuralink problem or what - but when I did the oil change a couple months ago it started, Michael said it was cleared out, but it wasn't - little things bother me - hell I traded my car because tire pressure light wouldn't go out
Evie B.
5 out of 5
2/2/2024
Thank you Aaron!
Alana R.
5 out of 5
2/2/2024
Stephanie was attentive and made sure my service appointment went well. She is a great new addition to your team.
Debra S.
5 out of 5
2/2/2024
very satisfied and always work with Cougar when I bring my car for service.
David B.
5 out of 5
2/2/2024
zAn excellent advisor! Explained everything to my satisfaction!!
Michael R.
2 out of 5
2/1/2024
Aaron Barr is tremendous. I have nothing but good things to say about him. I am disappointed and dissatisfied with other aspects of the service I received. I am most likely done with Acura as a brand and, by extension, with Frank Leta.
Gary K.
1 out of 5
2/1/2024
I’m not happy that I had to use aftermarket parts and disable my suspension system electronics.
Lawrence T.
5 out of 5
2/1/2024
He performed well!
Tammy D.
4 out of 5
1/31/2024
Brad is great always very prompt and explains things well.. he is my go-to service tech!
Cambria Homes.
5 out of 5
1/31/2024
Brad did a great job today. He kept me informed and explained things very well.
George N.
5 out of 5
1/31/2024
Job well done. Professional and friendly.
Rainier B.
5 out of 5
1/31/2024
I always have a problem with those surveys you send. Cougar gets a 10 rating as always! Jamilee Khoury-Bellone

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