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Real Reviews From Verified Customers

Service Center Review Summary

5 star 627 reviews 63%
4 star 169 reviews 17%
3 star 18 reviews 2%
2 star 84 reviews 8%
1 star 91 reviews 9%
Review Us
Stephen C.
5 out of 5
4/25/2025
Always thorough and timely.
Stacy J.
1 out of 5
4/24/2025
I dropped my car off for diagnostic on Friday 4/18. Was told parts would arrive and work would be completed on Monday 4/21. The part came in late on Monday and there wasn’t time to replace. Tuesday I tried calling in the afternoon and nobody could tell me what was going on with my car. I called several times and was told they would pass the message along but I never heard from anyone in the shop that day. I was only able to speak with the exchange person, Hailey, who told me that her office is in O’Fallon, not at the Bridgeton location. The communication system in place is horrible. How is it that you cannot even call the Bridgeton service department directly? My service agent, Sam was off work that day, so the work did not get done. I’m very unsatisfied with the lack of communication and my car not being worked on because Sam had the day off.
Susan F.
5 out of 5
4/24/2025
Thank you Samuel for taking care of my vehicle! Excellent service and work today!!!!!!
Patrica E.
5 out of 5
4/23/2025
Sam was great very professional and kind
Maureen R.
4 out of 5
4/23/2025
During my visit, Will was 100% available to answer my questions about other services I questioned him about. In addition, he continually kept me updated on the status of my vehicle/appointment.
William S.
5 out of 5
4/23/2025
This was the nicest service department at a dealership I have ever encountered. Thanks so much for the help and repairs.
Cheryl W.
5 out of 5
4/20/2025
Everyone at Frank Leta are always so nice and helpful.
Melissa W.
5 out of 5
4/19/2025
Thank you Sam!
Aaron L.
5 out of 5
4/18/2025
Will did a great job!
Michelle V.
5 out of 5
4/18/2025
Will was so nice and helpful ! Every time I visit it’s a great experience!
Brett P.
2 out of 5
4/17/2025
Fixed my car. Thanks. Lots of greasy hand prints on my car. Interior too. Disappointed.
Larry W.
1 out of 5
4/17/2025
Service was horrible. We will not be back. It used to be good!
Tiffani W.
1 out of 5
4/17/2025
I recently purchased a vehicle that had a nail in the tire. This was not fixed and I was charged out of pocket for a new tire.
Diane H.
5 out of 5
4/16/2025
Thank you for being a place I can trust
Fadlalla I.
5 out of 5
4/15/2025
The service was fast and excellent.
Kevin B.
5 out of 5
4/14/2025
Sam was polite and courteous great service
Natalie O.
5 out of 5
4/12/2025
Extremely nice, very helpful
Diane T.
3 out of 5
4/11/2025
OIL CHANGE WAS DONE BUT I STILL HAVE A LEAK WITH MY CAR. Because of cost I was unable to get the care diagnosis. I have get it looked at another time. I am a senior unable to get my car fixed.
Kathleen T.
4 out of 5
4/6/2025
Great serve!!!!
Stephanie K.
5 out of 5
4/3/2025
Samara, Zane, and Sam (both of them) were great. Everyone was very kind and courteous, knowledgeable and took good care of me as a customer. This was my first time to need my car serviced, so I was a little nervous. But you guys were fantastic. Thank you!

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